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Total Protrection 11 activation problem

Hi, I bought Total protection software for 3 pc's in early March 7 2011 to be precise, after installation I could not activate the product so I stopped trying. Now I wanted to give it a try again to install the software but my McAfee account says my key expired at March 28 2011, how is that possible? I sent an email to McAfee support a week ago and I haven't gotten any answer so far, the chat doesn't even work, it puts me in hold then it just drops. May anyone tell me what should I do, because now I have neither the antivirus service nor my money.

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Re: Total Protrection 11 activation problem

Hi vilosevi,

If you have purchased the subscription via CD/retail card , please logon here and enter the CD key to complete registration. If you still have issue, please click on Useful links at the top of this page and click Customer Service and our techs would help you get the subs activated