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pennyGiles
Level 7

Total Protection - bought through Digital River download link gives me nothing but a HTML document (and not a .exe)

Hi,

I hope someone can please help. I bought Total Protection through Digital River. The download link I was sent just gave me access to McAfeeOnlineServiceInfo.html and no .exe file. This just contained further instructions for going to the "Go to the McAfee homepage" and downloading from there, but obviously McAfee has no knowledge of that purchase as it wasn't bought through them. I have emailed support at McAfee and Digital River several times and followed all their instructions, but still the only thing I can download in the 1.26kb html doc. I have tried from another machine as well. If this cannot be resolved (as support don't seem to be able to understand my specific issue) I need to know how I can get my money back. Thanks.

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3 Replies
JSWAIN
Level 7

Re: Total Protection - bought through Digital River download link gives me nothing but a HTML document (and not a .exe)

Hey Penny,

When ever you purchase a McAfee product you will receive a Grant Number, you need to keep that handly always.

Open https://www.mcafeeasap.com/SC/SignIn.aspx

Login using the registered email id and password and you will get the option to download.

If you dont remember the registered email id and password. Call our toll free number and give the Grant Number and they will help you out.

You can find the number to reach technical support here

http://www.mcafee.com/us/about/contact/index.html

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pennyGiles
Level 7

Re: Total Protection - bought through Digital River download link gives me nothing but a HTML document (and not a .exe)

Hi,

Sorry but I am not registered with whichever database this login refers to (I am a UK customer). I need a UK telephone number as well. I am registered with McAfee UK, but it has no record of ever purchasing Total Protection as it was bought through River Media (who are apparently official sellers). I don't have a grant number either.

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JSWAIN
Level 7

Re: Total Protection - bought through Digital River download link gives me nothing but a HTML document (and not a .exe)

http://www.mcafee.com/us/about/contact/index.html

Look to the right "Worldwide Offices", Click on United Kingdon (2nd from Bottom) and you will get all the numbers for UK, Including customer care. I would recommend you speak to customer care first.

Phone: Customer Service +44 (0) 1753 505885 - Option 1

Phone: Technical Support 00800 6247 7463 - Option 2

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