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pcmor
Level 7
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Message 1 of 5

Total Protection 2018 installation issue

I recently renewed my subscription to Total Protection with the 2018 version onto my Windows 10 PC. I reached a point in the installation where it said it needed to remove the previous version of Total Protection, and then I received a prompt that I needed to restart to finish uninstalling the previous version and to continue installing the new version.

I did that, but nothing happened. I ran the virtual technician. It's telling me everything is OK. I found an article about using another program to complete the uninstall and ready the computer for installation of the new software. I did that, but I continue to get the same prompt about having to restart to complete the uninstall of the previous version. Whatever I do brings me back to the same prompt, and my new version still hasn't installed.

Has anyone encountered this problem and found a solution?

4 Replies
Reliable Contributor catdaddy
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Re: Total Protection 2018 installation issue

​;

                Follow these instructions.  Uninstall Mcafee

                  MCPR tool.

Cliff
McAfee Volunteer
pcmor
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Message 3 of 5

Re: Total Protection 2018 installation issue

I did everything as instructed but am still encountering the same issue. I'll try again, but so far no luck.

Reliable Contributor catdaddy
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Message 4 of 5

Re: Total Protection 2018 installation issue

Discussion successfully moved from Community Support to General Discussion

Cliff
McAfee Volunteer

Re: Total Protection 2018 installation issue

I am having the same problems. I have bought the total protection 12 devices as myself and my children use it for laptops, ipads, and phones. It has installed problem free on their laptops & on our phones however wont install on my laptop.

when i begin to install it says to restart the laptop to finish uninstalling previous software, I do that and nothing happens after. I have followed all the online help, done all the steps it says but still no joy. 

I dont know what the problem seems to be as it has worked fine on their laptops. 

My laptop is windows 7 which is compatible with this version of mcafee. 

Any help would be much appreciated. 

Thanks