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MrSingh
Level 7

Sysguard problem disables McAfee

A few days ago, I got a false (non McAfee) warning of virus, and request (also non McAfee) to download antivirus software to clean the computer.  I’m running WinXP w/sp3

A program, ggiqsysguard.exe, was using significant CPU resources.  After being unable to find any refer to a legit (or otherwise) program using this file, or “sysguard.exe”, I searched all drives and deleted the file.

McAfee provided no warning of virus infection.  However, it started to report that computer was not fully protected (SystemGuards was disabled), and was not able to restore full protection.

I did a WinXP restore to a point several days earlier, uninstalled, downloaded and reinstalled McAfee.

At that point, neither Firefox nor Internet Explorer were able to load any pages unless the McAfee Add-ons were disabled.

Now, a few minutes after bootup, McAfee reports that the computer is not fully protected (SystemGuards is disabled).  After clicking on “Fix” and a few moments pass, all four areas report “Unable to verify validity of subscription.  Click here to verify subscription.”  After being unable to verify the subscription, it recommends reinstalling McAfee.

Is this a known issue?  Is there a solution?  Thanks for any assistance.

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3 Replies
Dinz
Level 16

Re: Sysguard problem disables McAfee

Hi MrSingh,

If your computer is experiencing the issue that system guard disabled frequently, and you are unable resolve it permanently by clicking the Fix button, continue to the solutions below.

1. Click Start, Run, type Explorer.exe, and click OK.

2. Navigate to C:\Documents and Settings\All Users\Application Data\McAfee\HackerWatch\data.

3. Delete the file HwLocal.xdb.

4. Close Windows Explorer and restart your computer.

5. Right-click the M icon in the system tray (near the clock) and select Updates

And since you state that your computer got infected, after updating mcafee run a full scan to ensure no threats are detected.

Regards,

Dinesh K

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MrSingh
Level 7

Re: Sysguard problem disables McAfee

After following these instructions, a full scan returned no viruses.  However, by the time the scan was completed the McAfee was reporting "unable to verify subscription" for all four areas of the Protection Status screen.  Clicking on the "Fix" button returns a message "One or more problems requires attention." Clicking on the link to "verify subscription now" yields a message "unable to verify subscription, if condition persists, reinstall McAfee."

The subscription expiration date at the bottom of the screen reports "no data available."

At this point, McAfee appears completely disabled.

Help is requested.

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Dinz
Level 16

Re: Sysguard problem disables McAfee

Hi,

Prompts from McAfee SecurityCenter requesting that you verify your subscription can have many causes, including issues with your Internet connection or computer settings. To troubleshoot and resolve these issues, please follow the steps below in order.

http://service.mcafee.com/faqdocument.aspx?id=TS100762&lang=en_US&prior_tid=2&AnswerID=16777217&turl...

Regards,

Dinesh K

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