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Subscription starts with purchcase or with installation and activation ?

A quick question I have internet security installed which expires about 50 days from now. I will downgrade to McAfee antivirus. I can buy it for a 45% discount from se.mcafeestore.com . My question is does the subscription begin at the purchase date or the date I install and activate the progam ? And is there a timelimit for this in that case.

Probably this is a question for Mcafee support but it seems that they having problems with that as I get a message here in Sweden that they have prolonged waiting time. And that they hope it will be restored. But no mention of when. E-mail option seems to be gone.

16 Replies
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Re: Subscription starts with purchcase or with installation and activation ?

From activation I gather though I am only a user like you. You will need to fully uninstall Internet security as it is a different program but the uninstall reinstall is not a big eal re time.

Uninstall/Reinstall Mcafee

Re waiting time is this on the support page that is generic I have found I got through immediately the last time I tried the English /Australian 1 and it was showing that message. You need Customer service rather than support but either could help.

Ok maybe they do have an issue as english support does not have that message. . You could ask in the swedish forum and request not to be given the support contact but rather to say a yes or no to the question. They are techs monitoring that forum and can say for sure what is the correct answer

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Re: Subscription starts with purchcase or with installation and activation ?

Thanks for the answer, yes I realise that I have to un and reinstall. I tried the swedish consumer support forum  here for about one week ago but no reply given yet. Before when I had to contact Mcafee from support within the McAfee program there was three options via chat, mail or phone. The only option now seems to be by phone. It is one phone number only . On top of the support page there is a banner about what I described in my question. Seems that they are making changes here in Sweden after McAfee should become independent company. It´s a bit frustrating as they advertise that they give support and that one could contact consumer service the same way. But I will give the phone a try. I will downgrade because I don´t need parental or the mail and spam filter option, don´t have any mail client installed. And the webmail services make a good job.

And I just need one license not unlimited numbers.

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Re: Subscription starts with purchcase or with installation and activation ?

Surprised chat not there yes they dropped email support it was not the best as it usually took a long time to answer.

Good luck

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Re: Subscription starts with purchcase or with installation and activation ?

  Maybe you can answer this user's question rather than he waiting for Swedish support.

Selvan is the forum support tech here

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Re: Subscription starts with purchcase or with installation and activation ?

Thanks again. Why I wondered about when subscription starts is because I was thinking about to buy the new program in good time before the old one expires and then install the new one a day or two before the old one expires. The site I refere to in my question se.mcafeestore.com gives 45% discount on the price. If I should buy within my McAfee acount it is a much higher price and furthermore no option to buy McAfee antivirus there just total protection and live safe and some bussines products. And those are not what I want. Another thing that makes me a bit angry is that what I think is that McAfee most for sure placed som cookie or something that directs me to their site with their highest price.

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Re: Subscription starts with purchcase or with installation and activation ?

The offered prices are high you always can shop around and get them cheaper even calling customer service and complaining about price etc can get a big cut in price from what I hear.

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Message 8 of 17

Re: Subscription starts with purchcase or with installation and activation ?

Hello Jonny

Purchasing the subscription online would make it reflect under your McAfee account as soon as the purchase is made, which means that it will be activated as soon as you purchase irrespective of whether you install it immediately or not.

Regards

Farhan

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Re: Subscription starts with purchcase or with installation and activation ?

Ok if that´s the case I guess I have to wait before I buy it until a day or two before my subscription expires. But you have to activate it by the registry code you get and fetch it from your McAfee acount and verify your subscription. I guess there are differences between different Av-brands.

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Message 10 of 17

Re: Subscription starts with purchcase or with installation and activation ?

Once you purchase the subscription, changing from McAfee Internet Security to McAfee Antivirus is a fairly easy process and you do not have to uninstall the McAfee installed.

Go to the below article and follow Steps 3 and 4 under Solution 2 , depending upon your Operating System.

https://service.mcafee.com/webcenter/portal/cp/home/articleview?locale=en-US&articleId=TS102110

Regards

Farhan

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