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Subscription Renewal Scam

I received notification to renew my subscription.  I went in as requested and renewed my subscription and afterwards found I had lost a month and a half of renewal time.  My old subscription ran out on 7/20/2010 and when I had renewed to extend my subscription it started on 6/5/2010 to 6/5/2011.  This means I was cheated out of a month and a half of subscription time from 6/5/2010 over lapping with 7/20/2010.  What a scam.  They win we loose.  Great job McAfee!

4 Replies
exbrit
Level 21
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Message 2 of 5

Re: Subscription Renewal Scam

Any account matters are dealt with entirely by the Customer Service Department and you can phone them free of charge.


To speak with a Customer Service representative, call 
1-866-622-3911. You may be asked for your registered email address and
order number. Telephone charges may apply.
Average contact length: 10
  minutes
Estimated wait time: 5-10 minutes
Hours of Operation:
Available daily, 6am-6pm Pacific

k3tg
Level 14
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Message 3 of 5

Re: Subscription Renewal Scam

It has been my experience with an issue such as yours they will go in and adjust it accordingly. Give them your email address and invoice number and all should be well. You will need to contact Customer Service department.

Looks like Ex_Brit already answered prior to my post.

Message was edited by: k3tg on 6/5/10 5:01:46 PM EDT

Re: Subscription Renewal Scam

When you renew they should AUTOMATICALLY do this and one should not have to call and do it.  They don't expect you to see what is done and guess who makes the profit?  Me or McAfee?

Re: Subscription Renewal Scam

Post here TracyR will ensure this moved way up the line.