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Strange auto renewal

Hi!

McAfee just took 749 dkk from my account on 4th August, without having my approval. Few days before, on 28 July, I've got an e-mail from McAfee saying that I have to renew my subscription, if I want to continue with their product. I DIDN'T. I didn't even log into my account and this is easy for them to check in the system.

Anyway, today I've seen that this money were taken from my bank account, I checked today also my McAfee account and - surprise! - the renewal was on. I turned it off, but I never set it on from the beginning. Otherwise, I wouldn't get that e-mail from McAfee to renew it myself, anyway.

I'd like very much my money back. I wrote to them from a contact form directly from my account, but they answered me to call them. I don't even know if it's a free call, during the fact that I'm living in Europe. 

Can you please help me to solve this issue?

Thank you in advance!

1 Reply
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Re: Strange auto renewal

Hello @Mpop ,

We are sorry for the inconvenience caused

As mentioned the charges are due to auto renewal enabled on the account, to know about auto renewal and to get refund Contact Support 

Regards

Srinivasa Ragavan

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