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Re: Should McAfee be compensating users after 5958 debacle?

As reported above the information was on the McAfee website around 13 May.

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Message 52 of 61

Re: Should McAfee be compensating users after 5958 debacle?

Hey Zekey, I'll forward your information to Customer Service and see what I can find out.

Somer L. Pyron
Knowledge Analyst
ServicePortal: support.mcafee.com
Web: www.mcafee.com
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Re: Should McAfee be compensating users after 5958 debacle?

Could someone from Mcafee [Somer?] tell us how long it will be before our account details are updated to

show  the 2 year extension, as I applied 11/5/10 and as yet nothing new is on my account?

Thank you

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Re: Should McAfee be compensating users after 5958 debacle?

Pinged her

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Message 55 of 61

Re: Should McAfee be compensating users after 5958 debacle?

Hi daydreamer,

   I checked around and those should show up on June 11, 2010. If for any reason it does not, send me a private message here and I'll see what I can do for you.

Somer L. Pyron
Knowledge Analyst
ServicePortal: support.mcafee.com
Web: www.mcafee.com
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Re: Should McAfee be compensating users after 5958 debacle?

Thanks Somer and Peacekeeper.

Have a great weekend

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Re: Should McAfee be compensating users after 5958 debacle?

Just to let you know I got my 2-year renewal (for free) today.

I'm in The Netherlands so I don't know if all other countries received theirs also.

Not heard anything yet concerning my claim, so we'll keep waiting patiently!

Enjoy your weekend all!

Regards,

Sandra

The Netherlands

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Message 58 of 61

Re: Should McAfee be compensating users after 5958 debacle?

Glad you got it, Saner.  You and lots of others are now getting the renewals.  And the claims are being handled, although, as you can imagine this takes a bit more hands-on processing.  McAfee owns up to any mistakes it makes, and will always deal honestly with all customers.

Product Manager, McAfee Consumer Software
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Re: Should McAfee be compensating users after 5958 debacle?

Another month went by but I received full reimbursement of my claim today, just to let you know.

The 5958 debacle was awful but solved and McAfee eventually did what they were supposed to do.

Kind regards,

Sandra

The Netherlands

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Re: Should McAfee be compensating users after 5958 debacle?

Good to hear, the wheels turn slowly some times but things do happen finally.

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