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Swizz
Level 7

Scanning

Hello ladies & Gents!

Pedaling back to, two months ago. My Mcafee Internet Security has been giving me a little trouble where scanning the PC is concerned. I would give it a command to scan..But giving so, it would hang. Giving it five minites an error would show, stating the following

"An unexpected problem occured during your scan. Please click OK to go back to the Home page, and try running your scan again" That I did, but still the same..I have also uninstalled the software, leaving no traces behind. then tryed over by installing again.

I only have four days left until' the Subscription expires..and I really would like to carry on with this product

Is running with 64 Bit Windows 7 Ultimate

Thanks guys

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4 Replies
Dinz
Level 16

Re: Scanning

Hi Swizz,

Some info about the product and a few steps that should resolve the issue.

  1. Click on start > Click on Start search
  2. From the selections - Right-click Command Prompt and select Run as Administrator
  3. On the CMD window – type the following & press the enter key accordingly
  • Regsvr32 jscript.dll and press enter
  • Regvr32 vbscript.dll and press enter
  • Regsvr32 scrrun.dll and press enter

Check and remove if there exists any other security software in control panel

Navigate through  C:\Program files & common files – Check and remove if you have remnants of any other security software

Delete temporary files & cookies from your PC.

Reboot the PC and try running a scan again.

If issue still persists,Please post the below details ;

  1. Version of Virus scan?
  2. DAT version?
  3. Run MVhttp://mvt.mcafee.com and post your session id

Regards,

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Swizz
Level 7

Re: Scanning

Hi Dinz.

I do highly appreciate to you responding..I was unexpectedly called out from town. So I won't be able to check until' tomorrow, now. I will let you know how it all turns out, thank you again *Two thumbs up*

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Swizz
Level 7

Re: Scanning

Hello again, Dinz.

I have done as instructed, and I am now able to scan again.

Thank you for your expertise!

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Dinz
Level 16

Re: Scanning

Glad that your issue is resolved . Thanks for reporting back.

Happy to help

Thanks,

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