Every time i run a full scan i get a message " an unexpected problem occured during your scan please click ok and go back to the home page and then try running your scan again" I have since tried using virtual technition that did not work. i have tried Malware Bytes that did not detect anything. I have reinstalled Mcafee anti virus plus that has not worked either. i also used mcafee stinger which also come up with nothing.
I am running Windows 7 servise pack 1
has anyone beed able to solve this issue.
Open IE – click tools – Click internet options
Under advanced – click Reset
Close all windows and then try to run a scan
If the former doesn’t help, restart the computer and start tapping F8 key
From the advanced boot options menu select safe mode
Try to run a scan in safe mode and update me on the status
Click on start > Click on Start and go to accessories
- From the selections - Right-click Command Prompt and select Run as Administrator
- On the CMD window – type the following & press the enter key accordingly
Check and remove if there exists any other security software in control panelNavigate through C:\Program files & common files – Check and remove if you have remnants of any other security softwareDelete temporary files & cookies from your PC.Reboot the PC and try running a scan again. If you have had any other AV programs installed you should have uninstalled them using their own removal tools. If issue still persists,Please post the below details ;
In order for the McAfee Scanner Service to run, the DCOM Server Process Launcher service must be set to automatic not disabled.
Once I set it to automatic and rebooted, I was able to scan.
Good luck all above have in the past fixed this error message unfortunately the cause can be any of several.
I'm not having much luck.
Mcafee Virus Scan Version 15.5
DAT Version 6942
Session ID 44460258
I hope this information will help to find a solution.
ThanksMessage was edited by: bozo4545 on 1/2/13 4:41:51 AM CST
It seems like you are not running a latest version of McAfee. Please reinstall the McAfee from AU server and check with your issue
Uninstall the McAfee using the McAfee removal Tool HERE
Reinstall the McAfee
Please update me the outcomeMessage was edited by: karthiks on 1/2/13 11:21:20 AM CST
When you uninstalled it did you use the method Karthiks posted of windows uninstall method followed by MCPR? If you loged in with the country set to Au or Us/Uk you would get 12.1 UNLESS you get your mcafee from a partner. Do you say from an ISP or say Dell?
What affid is the product showing in Security centre details? karthiks can confirm if yours is 1 that should get 12.1.
If you did get it from Mcafee try runnin
before reinstalling from your account
McAfee Security Center
Build version 11.6.443
McAfee Virus Scan
Build Version 15.6.238
I have recived my version of McAfee Anti Virus Plus via my employer. Is there no Fix for this version ???
Karthiks will check who the affid number is tied to and when they will update to 12.1 . Of course in the meantime you could uninstall and join the beta users who are on 12.1 and affid is no big deal (only 1 affid of 10 gets 11.6beta) and they can change your affid if you ask.