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rees
Level 7
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Message 1 of 9

Router disconnects

Ever since installing mcafee on my windows 8 laptop every time I switch the laptop on it disconnects my wireless connection for the laptop and all other wireless devices.  The only way to fix it is to restart the router.  Any ideas how to fix this?

8 Replies
stnle
Level 7
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Message 2 of 9

Re: Router disconnects

Do you have other computers with the same issue? What is the model of the router? I seem to experience something similar on Sony Vaio PC with Asus wifi router that I recently added. Other PC's with Kaspersky and NOD32 have no issue. I blame the router since with Netgear and Linksys I have not had any issues so far. I am interested in troubleshooting this further.

exbrit
Level 21
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Message 3 of 9

Re: Router disconnects

rees wrote:

Ever since installing mcafee on my windows 8 laptop every time I switch the laptop on it disconnects my wireless connection for the laptop and all other wireless devices.  The only way to fix it is to restart the router.  Any ideas how to fix this?

In addition to finding help here you might want to open a case with Technical Support, it's free by phone or online chat 24/7 for your area - this is the link:  http://service.mcafee.com/TechSupportHome.aspx?lc=2057&sg=TS

.

Message was edited by: Ex_Brit on 12/07/13 7:59:02 EDT AM
stnle
Level 7
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Message 4 of 9

Re: Router disconnects

Hi rees,

I have managed to fix my issue at home today by changing the router settings. It is definitely not a McAfee issue, please try using b/g mode instead of n in the router settings. The speed will be limited to 54 Mbps wifi but you would not get more than that anyway. It works for all my PC's now, I got an issue with the authentication and it is definitely the router.

Thank you.

exbrit
Level 21
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Message 5 of 9

Re: Router disconnects

Glad you got it sorted out.  It should not matter what speed the router is set at though.   Mine is set toi ultra high-speed and is fine.

stnle
Level 7
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Message 6 of 9

Re: Router disconnects

It matters for the people who trust the information on the box - e.g. 600 Mbps WIFI Switching from n to b/g is always the way to bring older PC's (with built-in wifi) back in the game, on condition nothing helps (as in my case).

exbrit
Level 21
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Message 7 of 9

Re: Router disconnects

Understood, thanks.

Re: Router disconnects

But rees was this of any help?

rees
Level 7
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Message 9 of 9

Re: Router disconnects

Haven't had chance to try messing with the router but am likely to log a technical call s the problem still happens when I switch on my laptop (Sony by the way). The other devices that get locked out are two iPads after the laptop has been switched on. Thanks for advice everyone.