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Message 1 of 5

Request for a Refund

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Hello, 

I availed your annual subscription today and have since wanted a refund. Alongside being given a reference number, the customer support email tells me that I have to call your hotline in order to get a refund. Problem is, I come from a different country so I cannot call the hotline. I've resorted to this community to get the help that I need. 

 

I hope for your kind understanding. Thank you.

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Message 5 of 5

Re: Request for a Refund

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Hello @TinC 

We found that you are not using McAfee product and found MAC Keeper running on your machine. We have also requested you to contact MAC Keeper support for further assistance.

If you are willing to purchase McAfee, please visit our McAfee Website.

You can also reach our Support and we would be happy to help you.

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it as the Accepted Solution and give Kudos if appropriate

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Message 2 of 5

Re: Request for a Refund

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Hello @TinC 

Due to the nature of this incident, we will contact you and resolve privately. I've sent you a private message. Please check and respond to that message.

Regards,
Madhan M

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Message 3 of 5

Re: Request for a Refund

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I have sent two emails replying to your private message but I keep getting a message from MAILER-DAEMON that my email cannot go through? What can I do to solve this.

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Message 4 of 5

Re: Request for a Refund

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Hi @TinC 

We have sent you an e-mail. Please respond to that, so that we can help you further.

Regards,
Madhan  M  

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Message 5 of 5

Re: Request for a Refund

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Hello @TinC 

We found that you are not using McAfee product and found MAC Keeper running on your machine. We have also requested you to contact MAC Keeper support for further assistance.

If you are willing to purchase McAfee, please visit our McAfee Website.

You can also reach our Support and we would be happy to help you.

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it as the Accepted Solution and give Kudos if appropriate

View solution in original post

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