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Request for Refund (Unexpected renewal before end of subscription)

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Hi,

I have created a service request (#2852524529) for a refund due to unexpected renewal but was told to call a US customer support number. My original subscription will be ending on 22 November 2020 but I was billed for renewal on 22 October 2020. 

I am unable to successfully reach a customer support officer via the US number. Please kindly assist to process my refund.

Thanks!

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Message 2 of 7

Re: Request for Refund (Unexpected renewal before end of subscription)

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Hello @SamYeo14 

Auto Renewal helps you renew subscription prior to the current product's expiry to ensure McAfee continuously protects your devices from threats. For more information on Auto Renewal, please access the McAfee Article below,

McAfee Auto Renewal

Please let us know the country your are located, so that we can provide our Support Number.

You can also reach our Chat Support by accessing the link below,

McAfee Support

Let us know if you require further assistance.

Regards,
Madhan M 

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Message 2 of 7

Re: Request for Refund (Unexpected renewal before end of subscription)

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Hello @SamYeo14 

Auto Renewal helps you renew subscription prior to the current product's expiry to ensure McAfee continuously protects your devices from threats. For more information on Auto Renewal, please access the McAfee Article below,

McAfee Auto Renewal

Please let us know the country your are located, so that we can provide our Support Number.

You can also reach our Chat Support by accessing the link below,

McAfee Support

Let us know if you require further assistance.

Regards,
Madhan M 

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Re: Request for Refund (Unexpected renewal before end of subscription)

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Hi Madhan,

Please help provide the support number for Singapore or email me directly. I could not effectively use the chat support as they direct me to call US line.

Thank you.

 

Regards,

Sam

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Message 4 of 7

Re: Request for Refund (Unexpected renewal before end of subscription)

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Hello @SamYeo14 

Support number for Singapore is 800-852-3591

Please contact our Support and they will help you with a refund. Let me know if you require any further help.

Regards,
Madhan M

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Re: Request for Refund (Unexpected renewal before end of subscription)

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Hi Madhan,

Please provide a Singapore local line as I do not wish to call US Support number 800-852-3591.

I would prefer to be contacted via email if possible. Thanks.

 

Regards,

Sam

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Re: Request for Refund (Unexpected renewal before end of subscription)

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Hello @SamYeo14 

The number provided above is the support number for Singapore and not for U.S. Please contact that number and you can reach our Support.

Regards,
Madhan M

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Re: Request for Refund (Unexpected renewal before end of subscription)

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Hi Madhan,

Ok sure. Thanks.

 

Regards,

Sam

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