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Request for Refund (Unexpected renewal before end of subscription)

Hi,

I have created a service request (#2850435353) for a refund due to unexpected renewal but was told to call a US customer support number. My original subscription will be ending on 6 November 2020 but I was billed for renewal on 7 October 2020. 

I am unable to successfully reach a customer support officer via the US number. Please kindly assist to process my refund.

Thanks!

1 Reply

Re: Request for Refund (Unexpected renewal before end of subscription)

Hello @Neria  ,

We are sorry for the inconvenience caused.

We have sent you a private email from information. Please respond to that email with the requested information so that we can assist you better.

Regards

Srinivasa Ragavan

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