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Repeated Issues installing Mcafee on Freshly Installed Computers

Hi everyone,

I have been helping my family members with their computers. I installed three of them with fresh, legitimate copies of Windows 7. I used the correct OEM drivers. Each one is a different manufacturer, (dell, HP, lenovo). These computers have never felt the soul sucking pain of an antivirus or virus, they are like Adam and Eve in the Garden.

I hit them with ninite.com, firefox, runtimes, adobe reader, 7-zip. I installed adblockplus and Web of Trust.

I get the mcafee installer file from their website. I'm not a fan of this software but it's what they have.


It will not install. Oh, at least it gives me a descriptive message: error:0.

On. Each. Computer.

Google's answers are worthless. Mcafee 'support' is worthless (they did everything I did, and also dropped IE's security settings to nil and then did not set them back to defaults after giving up. Good thing I watched them work. Please help me out with this, I want to move on with my life.

14 Replies
catdaddy
Level 20
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Message 2 of 15

Re: Repeated Issues installing Mcafee on Freshly Installed Computers


Moved from Malware Discussion > Consumer > General Discussion > Discussions


,

                  Do you by chance have the Service Request # associated with your assistance by Support? I assume that your installation

included Service Pack 1.Fully updated to include Internet Explorer 11.

Regards,

Catdaddy

McAfee Community Moderator

Consumer Products

Cliff
McAfee Volunteer

Re: Repeated Issues installing Mcafee on Freshly Installed Computers

Unfortunately the tech gave me the number over the phone and I did not have the foresight to take it down. Also I'm not looking to get the guy in trouble. I just want this antivirus to install.

And yes, I had all updates and SP1.

exbrit
Level 21
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Message 4 of 15

Re: Repeated Issues installing Mcafee on Freshly Installed Computers

Are these machines Windows 7 SP1 running IE11 and fully updated?

Are you positive that they have no other anti-virus installed?

Another question where are you loading the installer file from?

exbrit
Level 21
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Message 5 of 15

Re: Repeated Issues installing Mcafee on Freshly Installed Computers

Another thought, basic things such as Java and Flash etc. would need to be installed.  Be on the look out for unwanted "Optional" software with the latter though.

Also I would hope the machines all meet the minimum system requirements for hardware. Internet Security, Email Spam Protection, Online Backup | Internet Security | McAfee

Hint: try saving the installer to the desktop first.,  Right-click it and go to Properties and unblock.

Make sure you are logged in as an Admin-level user and then install.  Make sure you are connected to the Internet at all times.

Re: Repeated Issues installing Mcafee on Freshly Installed Computers

hmmm good advice on flash, i do not have that installed yet. I will give that a shot.

I get the installer by logging onto the mcafee website under my cousin's email and click the 'add computer' button. I have been running it from the downloads folder. They do meet minimum spec, the oldest is a core i5 2nd gen, all have 4GB RAM.

exbrit
Level 21
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Message 7 of 15

Re: Repeated Issues installing Mcafee on Freshly Installed Computers

That's very odd. I've installed 100's of times and rarely had any problems with it and that's running anything from Win XP up to Win 10. All I can suggest is calling Tech Support and asking them to escalate the previous ticket to a higher level technician.

The front line ones are trained to do only the standard things so escalation would be your best bet.

exbrit
Level 21
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Message 8 of 15

Re: Repeated Issues installing Mcafee on Freshly Installed Computers

Sorry, yes I forgot PK had suggested that.  Not sure when he is on duty but I assume PK alerted him.

(He is one of those higher level techs I'm talking about).

Re: Repeated Issues installing Mcafee on Freshly Installed Computers

Installing flash before the install did not work unfortunately. Thank you for the suggestion though.

I will call mcafee back and get the ticket # to give to you guys. I have to have this resolved today or I'm just going to buy another AV out of pocket and go with that.    

exbrit
Level 21
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Message 10 of 15

Re: Repeated Issues installing Mcafee on Freshly Installed Computers

Well ask them to help because our resident tech, being in India, is probably off duty at the moment.

I haven't seen any activity from him today at all.