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pawnraider
Level 7

Reinstall?

I turned on my 'puter this morning and received a pop-up note stating that I have to reinstall McAfee because of some undisclosed problem. And now for the stupid question: How do I reinstall McAfee? Thank you one and all for your replies.

Frank

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10 Replies
Dinz
Level 16

Re: Reinstall?

Hi Frank,

If the error is from McAfee , please try to open security center and post me with the error message displayed under the security center so that we could proceed accordingly.

And if you have uninstalled security center by this time & need to reinstall it , please login to your account page with your McAfee credentials here http://us.mcafee.com/root/login.asp

Regards,

Dinesh K

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pawnraider
Level 7

Re: Reinstall?

I've opened it so where would I find this error message? Also, I don't know if this has anything to do with it but when I open it where it reads "Am I Protected" and it reads NO I click the fix button and nothing happens.

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Dinz
Level 16

Re: Reinstall?

The information I requested would be present to the top right corner underneath the FIX button . It would be like to resolve the problem click fix  . . . .

Also provide some additional information like; what is the operating system of the computer ?

The type of internet connection (dsl/cable ). Because it could be an update issue, where we could rather update the DAT files before trying to uninstall & reinstall .

Regards,

Dinesh K

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pawnraider
Level 7

Re: Reinstall?

The wording under the fix button reads "Part of your protection must be fixed. Click Fix now." I have Windows 7 and use AOL to surf the 'net. I have had this message for some time now and when I do click fix not

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Dinz
Level 16

Re: Reinstall?

Hi ,

Would you be able to post an image of your security center.

Also let me know what type of internet connection  you use ?( cable/dsl/wireless)

Regards,

Dinesh K

on 2/10/10 12:41:14 PM GMT-06:00
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pawnraider
Level 7

Re: Reinstall?

I use dial-up (AOL).

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Dinz
Level 16

Re: Reinstall?

Hi pawnrider,

In dial up connection it takes a long time to receive all the updates for the security center and the error message that your security center reflects states that the virus scan definitions are not uptodate. Please follow the below steps so that we could update the program.

1.Check and delete any other security program from control panel or C:/program files & common files.

2.Opem IE - click tools - internet options- connections - LAN settings and ensure that the proxy connections are unchecked.

3.Run the update tool from http://download.mcafee.com/products/licensed/cust_support_patches/MSCPRXFIX.exe. and restart the computer

4.Open security center and click update and let the update complete so that the protection status goes back to a green check mark.

Kindly report back if you have any issues on the same.

Regards,

Dinesh K

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pawnraider
Level 7

Re: Reinstall?

I guess I'll have to stay connected to the 'net a bit longer to download. Thanks. And I'll let you know what happens.

Frank

Message was edited by: pawnraider on 2/11/10 10:32:52 AM GMT-06:00
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pawnraider
Level 7

Re: Reinstall?

I did all that you asked and yet when I clicked on the update button I receive a message that McAfee is updating. I guess I'll let it update by staying connected to the 'net until it's finished. When I move my cursor over the spinning arrow it reads, "Downloading vso_dat: #% complete." Is this what I should be downloading in the first place and will this correct my problem?

Frank

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