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Patrique
Level 7

Reg. Problems with install mcafee on Windows 7

Hi,

I have problems with installing McAfee on my computer.

After that I have been downloading the DMSetup.exe-file push the icon for installing for and then a little McAfee window comes up and it says it's gonna start to install, then after that it just turns white and start to chewing and it happend's nothing at all.

I did have McAfee installed on my computer before and I uninstalled it because I bought a new license.

Please help!

.

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16 Replies
BalaSGS
Level 7

Re: Reg. Problems with install mcafee on Windows 7

  Hi

Can you please clarify and follow the steps suggested bellow

How do you connect to the internet (DSL, cable or Dial-up)?
Your Windows 7 is 64 bit or 32 bit Operating System ?(Start- Right click Computer – Click properties)
Did you made any recent changes to the system (Computer)?
What is the version of internet net explorer (IE) you use?

Steps 

Run Windows Update [open Internet Explorer – click on tools-internet option] Install all the critical updates available

Restart the computer and then try to install the product

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Patrique
Level 7

Re: Reg. Problems with install mcafee on Windows 7

How do you connect to the internet (DSL, cable or Dial-up)? - Cable
Your Windows 7 is 64 bit or 32 bit Operating System ?(Start- Right click Computer – Click properties) - 32 bit
Did you made any recent changes to the system (Computer)? - No
What is the version of internet net explorer (IE) you use? - Version 8

Run Windows Update [open Internet Explorer – click on tools-internet option] Install all the critical updates available - There is no new updates


What to do?

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Dinz
Level 16

Re: Reg. Problems with install mcafee on Windows 7

Hi Patrique,

Please follow the below steps

Click start - start search , type cmd

Right click on cmd (which appears above) and click on Run as administrator
In the command prompt window, type regsvr32 jscript.dll and click enter, regsvr32 vbscript.dll and press enter.

Run the mcafee removal tool from here and restart the computer

Try installing again from your account page in http://us.mcafee.com and let me know if any issues

Regards,

Dinesh K

tomgoulding
Level 7

Re: Reg. Problems with install mcafee on Windows 7

Hi.

I had McAfee for a year, didn't renew my subscription immediately, but yesterday I renewed it for £27 as my computer is now 'under threat', with multiple fake security threats warning me every minute, telling me to install their malware (which I'm not). I have downloaded the McAfee setup file, but I have problems similar to Patrique - when I try to load up the installation package, it flickers as a window and does nothing.

I ran the mcafee removal tool as Dinesh K advised, and restarted, but I'm still getting the same problem.

Here are the details of my laptop:

How do you connect to the internet (DSL, cable or Dial-up)? cable I think. It's broadband.
Your Windows 7 is 64 bit or 32 bit Operating System ? 32-bit operating system
Did you made any recent changes to the system (Computer)? No.
What is the version of internet net explorer (IE) you use? Mozilla Firefox

Thanks for any help you might be able to give me.

Tom

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hadrien
Level 7

Re: Reg. Problems with install mcafee on Windows 7

Hi,

I got the same problem Patrique, and i did what M.Dinesh K says. But it's not working.

The difference is i'm using widows 7 x64 bit professional.How do you connect to the internet (DSL, cable or Dial-up)? - Cable

Your Windows 7 is 64 bit or 32 bit Operating System ?- 64 bit

Did you made any recent changes to the system (Computer)? - No

What is the version of internet browser  Google Chrome

My computer is fully updated and working well.

Could anyone help ?

regards,

Hadrien L.

Ce message a été modifié par: hadrien on 11/03/10 22:43:09 CST
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Dinz
Level 16

Re: Reg. Problems with install mcafee on Windows 7

Hi hadrien,

Have you tried installing mcafee through IE ?
Also let me know the version & cipher strength of IE (open IE- click help - About internet explorer)
How is the computer currently connected to the internet ? (dsl/wireless/cable)

Regards,
Dinesh K

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hadrien
Level 7

Re: Reg. Problems with install mcafee on Windows 7

Hi Dinesh K,

I have also contacted the french McAfee support and they told me VirusScan plus installer is not running on windows seven x64 bit system.

Have you tried installing mcafee through IE ? - not yet, do you think the donwload can be corrupted if I use an other internet browser ? (google chrome) so I am going to try with IE
Also let me know the version & cipher strength of IE (open IE- click help - About internet explorer) - Version 8.0.7600.16385 64bit edition cipher strength 256
How is the computer currently connected to the internet ? (dsl/wireless/cable) -
It's connected by wireless.

regards,

Hadrien L

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Dinz
Level 16

Re: Reg. Problems with install mcafee on Windows 7

Hi Hadrien,

Sorry for the inconvenience caused in installing the programs. As far of windows 7 – 64 bit operating systems ,It’s a known issue and its been reported to the engineering team and they are working on it, I shall update you immediately when I hear from them . Until then could you please try to login to http://beta.mcafee.com and subscribe for a McAfee beta trial version and try installing it and let me know the status.

Regards,
Dinesh K

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poorsoldier
Level 7

Re: Reg. Problems with install mcafee on Windows 7

Hello All,

I too am having problems installing McAfee on a Windows 7 computer.  McAfee came installed on the Windows 7 computer when I bought it last fall from Dell.  It seemed to work, but for the past month it failed to update and when I attempted to correct it by clicking on "Fix" it would fail and then McAfee would display a vague message about having to manually correcting something.  Eventually I decided to uninstall and then re-install.  I uninstalled following instructions from the McAfee support site and attempted to reinstall following the links as prompted.  The install failed and message saying that I need a compatable version of windows.  If this is a known defect, I would hope McAfee is working day and night to fix it as soon as possible.  I would also hope they'd send out a notice when it's available.

I'm running without a virus scanner now and I'm looking into other virus scanner options. 

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