cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Laimei
Level 7
Report Inappropriate Content
Message 1 of 8

Hi, my subscription was renew automatically without my consent. Its suppose to expired on 06.01.21 and was renewed on 15.12.20. I have requested for a refund and tried to called the contact number given but unable to reach. Please help.

2 Solutions

Accepted Solutions
Madhan
Moderator
Moderator
Report Inappropriate Content
Message 3 of 8

Re: Refund

Jump to solution

Hello @Laimei 

Auto Renewal is a feature that helps renew your subscription ensuring all your devices/computers are protected. More information on Auto Renewal is in the below McAfee Document,

McAfee Auto Renewal

We are sorry that there is no option to check your subscription and help you with process the refund through Community. Kindly contact our Chat or Phone support where they can check your account and process the refund as well if applicable.

Please let me the country you are from so that I can provide you the Phone Support number.

Regards,
Madhan M

View solution in original post

Madhan
Moderator
Moderator
Report Inappropriate Content
Message 7 of 8

Re: Refund

Jump to solution

Hello @Laimei 

Please contact the below Malaysia Support Number,

1800-807-643

A support representative will check your account and help you.

Regards,
Madhan M

View solution in original post

7 Replies

Re: Refund

Jump to solution

The chat support can help you with a refund or a Mod here can help you

Madhan
Moderator
Moderator
Report Inappropriate Content
Message 3 of 8

Re: Refund

Jump to solution

Hello @Laimei 

Auto Renewal is a feature that helps renew your subscription ensuring all your devices/computers are protected. More information on Auto Renewal is in the below McAfee Document,

McAfee Auto Renewal

We are sorry that there is no option to check your subscription and help you with process the refund through Community. Kindly contact our Chat or Phone support where they can check your account and process the refund as well if applicable.

Please let me the country you are from so that I can provide you the Phone Support number.

Regards,
Madhan M

View solution in original post

Laimei
Level 7
Report Inappropriate Content
Message 4 of 8

Re: Refund

Jump to solution

Dear Madhan,

Thank you for your reply. Before join the community I have contacted the consumer support through chat and tried to contact through phone but unable to reach. The phone given (1800998887) no ringing tone at all. 

Madhan
Moderator
Moderator
Report Inappropriate Content
Message 5 of 8

Re: Refund

Jump to solution

Hello @Laimei 

May I know what happens when you try to connect Chat Support.

Please let me know the country you are from.

Regards,
Madhan M

Laimei
Level 7
Report Inappropriate Content
Message 6 of 8

Re: Refund

Jump to solution

Dear Madhan,

During connect to chat support I have filled up the form then I received an email for the service report number and require me to call the support Centre for the refund process.

I am from Malaysia.

Thanks and best regards,

Lai Mei

Madhan
Moderator
Moderator
Report Inappropriate Content
Message 7 of 8

Re: Refund

Jump to solution

Hello @Laimei 

Please contact the below Malaysia Support Number,

1800-807-643

A support representative will check your account and help you.

Regards,
Madhan M

View solution in original post

Laimei
Level 7
Report Inappropriate Content
Message 8 of 8

Re: Refund

Jump to solution

Dear Madhan,

Thank you for the information.

Regards,

Lai Mei

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community