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Hi,

I emailed the consumer email to request a refund on 12/01/2020 to which I have not had a response.

I have rang up & been told to email a request to get a direct debt form to get an refund.

I have rang up to chase this form I was told they can’t send me the form whilst on the phone only a email will send me out the paperwork work to get my refund.

I still have not had a response to my email on 12/01/2020 I feel like I am not getting the help I need to get this problem resolved. 
what can I do?

1 Solution

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Re: Refund

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Hi @Shel987 

Our sincere apologies for all the trouble you went through. We will make sure this won't be happen in future.

If you are willing to sign up for McAfee or any other assistance, please feel free to contact our McAfee Support

Regards,
Sudhakar K

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

 

 

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5 Replies
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Re: Refund

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Re: Refund

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Hi I appreciate your response but like I have already said in my post I have already rang & emailed to link you have sent to no response.

I still need the the paperwork sent to me by mcafee to start the refund process. To which I  can’t get any of the staff to send me.

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Re: Refund

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Hi @Shel987 

We have send a private message, please check and update us through the private message.

Re: Refund

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Hi,

I have rang back up this afternoon I refuse to leave the phone call until they helped me.

I think I have now got the refund in process now it was hard work to get to this point.They could’ve sorted it out a lot easier & stress free if they had tried.

but thank you for contacting me.

Highlighted

Re: Refund

Jump to solution

Hi @Shel987 

Our sincere apologies for all the trouble you went through. We will make sure this won't be happen in future.

If you are willing to sign up for McAfee or any other assistance, please feel free to contact our McAfee Support

Regards,
Sudhakar K

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

 

 

View solution in original post

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