cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Rafail
Level 7
Report Inappropriate Content
Message 1 of 2
Dear Sirs,
 
herewith I would like to ask you for send me back the money that you have withdrawn for automatic subscription.
 
The thing is that I have subscribed for McAffee anti-virus software three years ago and I do not need it anymore since I use another antivirus software.
 
I am sorry, but I completely forgot that I have this subscription, let alone that this subscription is renewed automatically.
 
Your Cancelation & Refund Policy states that "If you purchased a subscription of one year or longer and you are not satisfied with your McAfee software, you can request a full refund within 60 days of this renewal notice".
 
I have already canceled my subscription by turning auto-renew off from my My Account page.
 
Looking forward to your understanding and refund,
 
Rafail Kurmaev
 
 

Dear RAFAIL,


Your McAfee® subscription has been successfully renewed using the payment information on file.
You can continue to enjoy peace of mind whenever you go online.

With McAfee protection, you will be able to continue to confidently surf the web, send e-mail, and
shop and bank online without worrying about viruses, spyware, spam, phishing scams, hackers
and identity theft. You will also be able to keep your financial and other sensitive documents privately.

Details of your subscription renewals:

--------------------------------------------------
CONFIRMATION RECEIPT
--------------------------------------------------
Name: RAFAIL KURMAEV
Order #: CS2199217997
Date: Friday, January 26, 2018


--------------------------------------------------
McAfee SecurityCenter 1-year subscription: $ 89.99(USD)

                Total Tax : $13.72
                Total Price : $103.71

--------------------------------------------------
PAYMENT DETAILS
    We received your payment
    Your  MasterCard has been charged:  ************1245

INVOICE DETAILS
Access your invoice by clicking on My Account, choosing the option Subscriptions, then Purchase History listed under your McAfee Product.

RENEWAL INFO
    Starts:  Sunday, February 25, 2018
        Expires:  Monday, February 25, 2019

McAfee is always working hard to keep you and your computer protected. We know your loyalty
depends on our ability to continually provide you with the best and most innovative security
products on the market. We are the only major security company that is 100% dedicated to
security.

As always, we thank you for being a McAfee customer.

Sincerely,
McAfee Team


Your subscription is set to renew automatically. If you have a monthly subscription, we'll use the payment info we have on file to process your payment 7 days before your renewal date. If you purchased a subscription of one year or longer, we'll process your payment 30 days before your renewal date.

--------------------------------------------------
Cancelation & Refund Policy
--------------------------------------------------
You can cancel your subscription by turning auto-renew off from your My Account page. If you purchased a monthly subscription, canceling the monthly subscription will stop the recurring fee going forward, and you will have access to your subscription until your last payment expires. Canceling your monthly subscription will not retroactively refund subscription payments, and previously charged subscription fees cannot be pro-rated based on cancelation date. If you purchased a subscription of one year or longer and you are not satisfied with your McAfee software, you can request a full refund within 60 days of this renewal notice.
--------------------------------------------------

To contact McAfee Customer Support, visit http://service.mcafee.com/ and select your country or language.

This message is being sent from: McAfee, LLC McAfee Security S.à.r.l. (Europe), McAfee Co., Ltd. (Japan), McAfee Ireland Limited (Europe).

1 Solution

Accepted Solutions
Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 2 of 2

Re: Refund

Jump to solution

---

--Hi Rafail

Refunds can't be done through the community.  You must telephone Customer Service directly.

Depending on where you live it may only be possible during regular business hours.

In N.America it's 24/7.  Good luck.

---
Peter
Toronto, Canada
---

1 Reply
Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 2 of 2

Re: Refund

Jump to solution

---

--Hi Rafail

Refunds can't be done through the community.  You must telephone Customer Service directly.

Depending on where you live it may only be possible during regular business hours.

In N.America it's 24/7.  Good luck.

---
Peter
Toronto, Canada
---

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community