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Devi
Level 7
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Message 1 of 4

Refund request from Indonesia

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Hi.. I would like to refund the subscription but I can not make a call to phone number mentioned below. It is very frustating to find the way to refund as it's not easy to contact to any customer service.

Here's the email I got : 

Thank you for contacting McAfee Consumer Support regarding Service Request 2935645139. We hope you received the assistance you needed.

For additional assistance with this Service Request in the next 90 days, call support at 1800998887 and reference this service number. Support is available 24 X 7.

Note: To reach a support agent, you need to call the phone number above.

For faster resolution, we have great self-help resources available on the Consumer Support portal (https://service.mcafee.com/) including:
•       Comprehensive product how-to's and FAQs
•       Virtual assistance from our chatbot
•       Links to helpful YouTube videos
•       Community forums filled with advice (https://community.mcafee.com/)

 

Please kindly assist ASAP to avoid any overdue time and waiting your prompt respond !

1 Solution

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Madhan
Moderator
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Message 4 of 4

Re: Refund request from Indonesia

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Hello @Devi 

We have contacted you and initiated Refund successfully. Please reach us if you are willing to use our McAfee products in future.

Regards,
Madhan M

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3 Replies
Madhan
Moderator
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Message 2 of 4

Re: Refund request from Indonesia

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Hello @Devi 

We are so sorry for the inconvenience caused. 

Due to nature of this incident, we will contact and help resolve your issue privately. I've sent you a private message. Please check and respond.

Regards,
Madhan M

Devi
Level 7
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Message 3 of 4

Re: Refund request from Indonesia

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Dear Team,

I already reply you in the private message but got no respond/feedback, either any call from you until now to solve this issue.

Please give me any solution ASAP beside call the customer service who literally unreachable!

Thank you

Madhan
Moderator
Moderator
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Message 4 of 4

Re: Refund request from Indonesia

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Hello @Devi 

We have contacted you and initiated Refund successfully. Please reach us if you are willing to use our McAfee products in future.

Regards,
Madhan M

View solution in original post

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