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Message 1 of 4

Refund on subscription

I noticed a charge on my mastercard from Mcafee. I was not expecting this for another month with auto renewal.

When I checked my mcafee account. Further investigation showed that Mcafee charged the wrong card / different card than was was in my account. Also the Billing address /phone number are old on the invoice. 

How is this possible - nothing in my account shows this old information. 

Thanks,

Michael

 

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Message 2 of 4

Re: Refund on subscription

Hi @hullm 

We are truly sorry for the inconvenience caused.

Due to Nature of this issue, I'll help you resolve it privately. I have sent you a private message. Please check and respond.

Regards,

Krithika S

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Message 3 of 4

Re: Refund on subscription

I was informed on Friday that I will be issued a refund. (still to be confirmed).

However , what was not addressed was the fact that the wrong card was charged. As well as an old address showing as the billing address. Can you please review this issue so that it won't happen in the future.

Thank you.

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Re: Refund on subscription

Adding an update.

Refund was done. I also received a phone call on my availability to discuss the issue of the wrong card being charged. They will be investigating it further. 

However I do want to give kudos for the call, especially given the time zone differences and early morning call they made to discuss the support issue. - Greatly appreciated.

-Michael

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