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Refund on subscription

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Hello, 

I have purchased subscription for a year last year, I had no idea about auto renewal.  I was unpleasantly surprised because I had no intention to continue. So I filled a request for refund. I recieved email with service number with further instruction to call number 866 622 3911. Unfortunately this number is not working in Czech Republic.

 

I don't know what to do next. Could someone please help me?
Thank you

2 Solutions

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Re: Refund on subscription

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Hello @ZdenekKlein

I've sent a private message. Please check and respond.

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Re: Refund on subscription

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Hello @ZdenekKlein 

Our support had contacted and processed the Refund. Please feel free to contact us through Community or Support if you require any assistance in future.

Regards,
Madhan M

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Message 2 of 8

Re: Refund on subscription

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hello @ZdenekKlein 

Auto Renewal is a feature that helps renew your subscription automatically ensuring that all your devices are protected. Please find the below article that has more information about Auto Renewal.

https://community.mcafee.com/t5/Documents/McAfee-Auto-Renewal-Refund/ta-p/548293

We kindly request you to contact our support via phone by calling the below number[Czech Republic],

 239 000 505

You can also contact our support via chat by accessing the below link,

McAfee Support

Please let us know once your issue is resolved.

Regards,
Madhan M

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Re: Refund on subscription

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Hello Madhan

Thanks for the reply. But this number doesn't work. 

After redirecting to live support, the call is ended. Tested several times during the day.

 

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Message 4 of 8

Re: Refund on subscription

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Hello @ZdenekKlein 

Due to nature of this incident, We will contact and help resolve the issue privately.

I've sent a private message to you. Please check and respond.

Regards,
Madhan M 

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Re: Refund on subscription

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Hello @ZdenekKlein

I've sent a private message. Please check and respond.

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Re: Refund on subscription

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Hello @ZdenekKlein

I've sent a private message. Please check and respond.

View solution in original post

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Message 7 of 8

Re: Refund on subscription

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Hello @ZdenekKlein 

Our support had contacted and processed the Refund. Please feel free to contact us through Community or Support if you require any assistance in future.

Regards,
Madhan M

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Message 8 of 8

Re: Refund on subscription

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Hello @ZdenekKlein 

Our support had contacted and processed the Refund. Please feel free to contact us through Community or Support if you require any assistance in future.

Regards,
Madhan M

View solution in original post

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