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Refund on subscription

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Hello, 

I have purchased subscription for a year last year, I had no idea about auto renewal. I was unpleasantly surprised because I had no intention to continue.
So I filled a request for refund. I recieved email with service number with further instruction to call number 866 622 3911. Unfortunately this number is not working in Czech Republic.

Than I tried consumer support. I have filled the request assistance for help with recent servis request. But it's impossible to connect. This is the answer I'm recieving all over again. "Unable to access necessary services or information for this Service Request. Please create a new Service Request or try again later."
I don't know what to do next. Could someone please help me?
Thank you. Katarina
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Re: Refund on subscription

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HI @Pecovak,

We apologize for the inconvenience caused.

We were able to locate your account details and do see the charge. I will help you refunding the amount. I have sent you a private message requesting details for verification. Please reply to my message and I will help you further with the refund.

 

Regards,

Karthikeyan J

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Re: Refund on subscription

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Once again, thank you Karthikeyan J  for your quick response and help. 

Katarina

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3 Replies
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Re: Refund on subscription

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HI @Pecovak,

We apologize for the inconvenience caused.

We were able to locate your account details and do see the charge. I will help you refunding the amount. I have sent you a private message requesting details for verification. Please reply to my message and I will help you further with the refund.

 

Regards,

Karthikeyan J

View solution in original post

Re: Refund on subscription

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Once again, thank you Karthikeyan J  for your quick response and help. 

Katarina

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Re: Refund on subscription

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You are most Welcome Katarina 🙂

 

Regards,

Karthikeyan J

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