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Refund on subscription renewal

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My one year subscription was auto-renewed today and I didn't realize that my subscription is paid for 30 days before the previous subscription ends.

I have been trying to cancel my subscription but the website says that you have to call customer support to get a refund.  I filled out the 'request a refund' form on the website and it gave me a customer service reference number and a number to call customer support.  But to no avail, I have not been able to get through to customer support and the online chat seems to be of no help.

I don't know what to do next.  Can someone please help me?

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Re: Refund on subscription renewal

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Hello @Jcece84 

Sorry for the delayed response.

Please let us know the Country you are located right now, so that we can provide you our Support number.

You may also contact out Chat Support directly by accessing the link below.

Chat Support

Regards,
Madhan  M

 

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3 Replies
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Re: Refund on subscription renewal

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Hello @Jcece84,

We are sorry got the inconvenience caused 

Please use the below link to contact support to resolve the issue 

https://community.mcafee.com/t5/Documents/McAfee-Auto-Renewal-Refund/ta-p/548293

Regards

Srinivasa Ragavan

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Re: Refund on subscription renewal

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Hello Srinivas_Ra,,

I have tried contacting customer support but I am not getting through with the phone line. I am currently  outside of the US, and I am getting a message when I call that 'the number you dialed is temporarily out of service.'

Is there any other contact support number that can be used?

Moderator
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Report Inappropriate Content
Message 4 of 4

Re: Refund on subscription renewal

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Hello @Jcece84 

Sorry for the delayed response.

Please let us know the Country you are located right now, so that we can provide you our Support number.

You may also contact out Chat Support directly by accessing the link below.

Chat Support

Regards,
Madhan  M

 

View solution in original post

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