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Refund on Subscription

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Hello, a year ago on 17/5/2019 I bought a subscription for one of your products and i did not know that there was an auto renewal tool through your website. I had in mind that i bought my yearly subscription only for this time and there would not be any other purchases in the future. There was an offer and that is the reason that i bought it.

On 17/4/2020 , i noticed that they have renewed my subscription and I was charged with 91.72€ (euros). At the very first , i was panicked and after this , i decided to search for a solution on how to get a refund , because I need that money. I tried to contact through e-mail to cancel my subscription and they sent me some service numbers which are 2770250660 and 2770255720. In addition , they sent me a service number to communicate with them and tell them my problem. My first problem is that I live in another country in Greece and the phone number is strange to me and I believe that there will be charges if I call it , but the biggest problem is that I cant speak any English to communicate with any person and that is the reason I am using Google translate to type to you through the community. There is not any way I can contact with you by the phone and I would like to get some help somehow. I need someone to send me en e-mail and help with my situation. I am sorry if anything from above is not understandable. Please contact with me via e-mail which is ntinosktgs@gmail.com . I hope we solve this before it is too late.

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Re: Refund on Subscription

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Hello @Konstantinos 

We are sorry that you are unable to receive a refund. We kindly request you to access the below link that has information on Auto Renewal and also how to get a refund.

https://community.mcafee.com/t5/Documents/McAfee-Auto-Renewal-Refund/ta-p/548293

Please access the link and follow the instructions. We hope that your issue will get resolved soon.

Regards,
Madhan M

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Re: Refund on Subscription

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Hello @Konstantinos 

Please access the link already provided and you can connect with a technician via Chat. Please note that the Refund can only be processed by contacting McAfee Support over Chat or by Phone.

Regards,
Madhan M

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Message 2 of 4

Re: Refund on Subscription

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Hello @Konstantinos 

We are sorry that you are unable to receive a refund. We kindly request you to access the below link that has information on Auto Renewal and also how to get a refund.

https://community.mcafee.com/t5/Documents/McAfee-Auto-Renewal-Refund/ta-p/548293

Please access the link and follow the instructions. We hope that your issue will get resolved soon.

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

View solution in original post

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Re: Refund on Subscription

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I already have done this step with the service number but i cannot speak English at all.I cannot communicate with anyone on the phone.I need my refund.

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Community Manager
Community Manager
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Message 4 of 4

Re: Refund on Subscription

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Hello @Konstantinos 

Please access the link already provided and you can connect with a technician via Chat. Please note that the Refund can only be processed by contacting McAfee Support over Chat or by Phone.

Regards,
Madhan M

View solution in original post

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