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Refund Problem - Indonesia

Dear McAfee Team

I have requested a refund for my auto subscription because I didn't know that my auto subscription settings was turned on.

I already tried the customer support menu, selected request and refund topic, then selected unexpected renewal. McAfee site gave me a service number (2839099647) and told me to call 18038529716. I couldn't call the number because it said that the number is incorrect (I currently live in Indonesia). So currently I have no way to contact McAfee directly.

So I'm asking for help to get a refund because there is no option to write an email. Your Cancelation & Refund Policy states that "If you purchased a subscription of one year or longer and you are not satisfied with your McAfee software, you can request a full refund within 60 days of this renewal notice".

Here is the invoice number of the purchase: CS2603074953

Please kindly provide your support for this issue. Thank you.

3 Replies
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Re: Refund Problem - Indonesia

Here is the invoice attachment and service number email.

 

 

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Re: Refund Problem - Indonesia

Hi @marvineric,

Thank you for contacting us for help.

We have sent you a private message requesting your convenient time and date to give you a call regarding the refund. Please respond to the message.

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Re: Refund Problem - Indonesia

Any update on this?

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