cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Former Member
Not applicable
Report Inappropriate Content
Message 1 of 3

Refund Not Processing

I requested a refund for an unexpected auto-renewal 15 days ago, and the refund still has not posted to my credit card account. I received an email with a case number from McAfee, but I have no idea what this number is for, since I cannot find any way to actually use it when contacting support. Calling support just re-routes me to automated messages saying I should request a refund, which I already did. How do I get in contact with a representative so that I can see when and if my refund will be processed and posted to my account?

2 Replies
Highlighted
Moderator
Moderator
Report Inappropriate Content
Message 2 of 3

Re: Refund Not Processing

Hi @Former Member 

We are sorry for the inconvenience caused. We kindly request you to contact McAfee Support by accessing the link below.

McAfee Support 

Regards,
Krithika S

 
Highlighted
Level 8
Report Inappropriate Content
Message 3 of 3

Re: Refund Not Processing

I’m stuck in a vicious circle, I log a refund request, get an acknowledgement reference number with a phone number that doesn’t work. When I ask for help I’m directed back to the request page where I got ignored in the first place - can anyone actually take responsibility and just process my refund please.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community