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Refund-Auto renewal

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Dear McAfee support.

I have purchased a McAfee product three years ago for my laptop. Now I am not using my laptop. Recently, it is auto-renewed for the same product. The amount charged is Rs. 5958 Indian rupees (80 dollars) for just one year (earlier it was for 3 years for the same amount). I tried for refund request by generating the service numbers: The number you have provide is 180030002454 not working any time in a given day. Calling to this number wasting my time. According to your company policy Auto-renewals are refunded within 60 days of request. I am requesting you to refund my money. Please do not give any numbers or page to visit. All numbers you have provided are not working. In case if you failed to do, I definitely make sure that you will not get any future subscriptions from my Institute. 

Sincerely

Mallikarjun

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Message 7 of 7

Re: Refund-Auto renewal

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Hello @mallikarjun_nit 

We have contacted you and processed refund. If you are willing to use or any help with McAfee products in future, please contact us through Community or Support,We would be more than happy to help you out.

Regards,
Madhan M

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Re: Refund-Auto renewal

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Hello @mallikarjun_nit 

We are so sorry for the inconvenience caused. Auto Renewal is a feature that helps renew your subscription automatically ensuring that all your devices are protected. Please find the below article that has more information about Auto Renewal.

https://community.mcafee.com/t5/Documents/McAfee-Auto-Renewal-Refund/ta-p/548293

We are sorry that there is no option to provide a refund through Community. Please call the below Support number[India] where you can connect to one of our Support directly and your issue will be addressed.

000 800 050 2090

Please let us know once your issue is resolved.

Regards,
Madhan M

 

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Re: Refund-Auto renewal

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Dear Madan,

Thank  you for the reply. When I called to the number you have provided (0 800 050 2090) Saying wrong number. Please provide an email or valid phone number which I can communicate to resolve my problem. 

Sincerely

Mallikarjun

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Message 4 of 7

Re: Refund-Auto renewal

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Hello @mallikarjun_nit 

Please let us know the country you are located.

Meanwhile, we request you to contact our Support by accessing the below link for Refund,

McAfee Support

Regards,
Madhan M

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Re: Refund-Auto renewal

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Re: Refund-Auto renewal

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Dear Madan,

I am from India. I have tried already by the link you have provided and generated many service requests. The number to call does not work any time. Can you suggest me the other methods for cancel Auto-renewal. My email ID: **personal information omitted**

Sincerely,

Mallikarjun 

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Message 7 of 7

Re: Refund-Auto renewal

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Hello @mallikarjun_nit 

We have contacted you and processed refund. If you are willing to use or any help with McAfee products in future, please contact us through Community or Support,We would be more than happy to help you out.

Regards,
Madhan M

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