Hello, my computer was infected with a virus last week. I was advised to do a complete recovery. I did. However, re-installing McAfee was a problem. I did it several times and could not get it to protect my computer. Contacted Tech Virtual Support Sunday. Was informed that there was a glitch in McAfee system and to try again in 4 to 8 hours. The next day I was able to get it to upload and show that it was protecting my computer. However, upon opening the computer I receive the following error message: Some components of ActiveShield are either missing or might not have been properly. Please reinstall ActiveShield. I reinstalled McAfee 7 times and still get the message.
I did a virtual chat with tech support again yesterday. The tech checked my computer, re-ran a complete scan, and advised me to restart the computer after the scan. He wrote that ActiveShield should function after I re-booted. It is not. I still receive the error message everytime I log onto my computer. Any suggestions for me would be appreciated. Thank you.
Check the date and time, if it is not correct, correct it and restart the computer
What is the type of Operating system ? ( Windows XP / Windows VISTA / Windows 7 )
What is the type of internet connection ? ( DSL / Dial-up / Cable / Wireless / Satellite )
Please follow the steps suggested here in this document and let us know if you still come across any issues.
Kindly provide some additional information like ;
What is the computer's operating system ?
How old is the computer ?
The DOCUMENT link did not upload. I rec'd an message that said ERROR ON PAGE.
My computer is a Dell. Bought it in Dec 2004. Operating system is....Microsoft Windows XP Version 5.1, Service Pack 3.
Thank you for your assistance.
Check for any other security software installed in the computer in control panel and in C:/program files and common files; if found remove them
Uninstall the mcafee programs using the removal tool from here and restart the computer
Check for any available windows update and install them.
Reinstall your programs directly from your account page in http://us.mcafee.com/root/login.asp
Kindly report back if your issue is not resolved