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leettema
Level 7

Real time scanning won't start, tried to fix, things got worse!

Lenovo computer presented a security alert.  Real-Time scanning keeps spinning in the start mode.  I tried to troubleshoot.  Did a windows update.  Restarted and it WAS working.  did a quick scan.  All was OK.  Then I shut down and powered up again.  It was hung up on the start mode again.  I tried to do the MVT.  Installed it and started to run it. MVT keeps spinning on the checking components step.  THEN, I tried to check for McAfee Updates and it keeps spinning as well.  I got the McAfee cannot update your software. Please check your internet connection message.  Internet is connected just fine.  Please help.

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2 Replies
Peacekeeper
Level 20

Re: Real time scanning won't start, tried to fix, things got worse!

The best way to sort this out is a full uninstall reinsall as per

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

reboot I think 2 times and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

and reinstall from your account

All that said have you got any adobe updates that you said install later as 1 user found this can set up a proxy server which does not agree with Mcafee.

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Peacekeeper
Level 20

Re: Real time scanning won't start, tried to fix, things got worse!

Reenable access protection after you run MVT.

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