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milielba
Level 7

Real time scanning is off after latest restart update

I have three computers that are running Mcafee Total Protection.  After the latest update that told me to restart the computer for the update to take effect, I am having problems.  The real time scanning shuts off when it wants too even after I turn it back on.  I have done all the steps in document TS100903 to no avail.  My computers are now slow or locking up.  What other fix is there besides dumping Mcafee.  From what I have been reading there is no fix except to remove it and get a different program.  Any help appreciated. 

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2 Replies
Dinz
Level 16

Re: Real time scanning is off after latest restart update

Hi milielba,

Could you please update us with the below information ?

What is the operating system installed ? (Win XP/Vista/7)

What service Pack ?

Do you have/ previously had any other  security software installed ?

What is the RAM size of the PC ?

How old is the computer ?

Also, try running MVT from here http://mvt.mcafee.com  and update us with your session id .

Thanks,

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milielba
Level 7

Re: Real time scanning is off after latest restart update

I am runnung XP SP3

Malwarebytes Anti -Malware

3.0 gb RAM

it is about 3-4 years old.

I could not run MVT because I had to remove McAfee to make the computer usable.  After I remove McAfee it has been working like new

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