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karen1961
Level 7

Real time protection is off,and won't turn back on

when i press on it just turns it's self off again right away,and when i start to scan it says an error has occured and to start scan again,but it just keeps coming back to the same thing,can any one help me please?thnk you karen

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11 Replies
dutchman55
Level 7

Re: Real time protection is off,and won't turn back on

Hi Karen,

I have the same problem.

I had it for a while, than updated my Mobo (MSI) drivers and it worked for a while.  It just happened to me now.

I get a message that my account is not recognized by the user profile service.

I then have to use restore. And then MCAFEE realtime is out.

I narrowed it down that the dat is out of date.  But somehow i cannot get it updated.

I hpoe MCAFEE reads this!!!

kees

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barnesin
Level 7

Re: Real time protection is off,and won't turn back on

I have exactly the same problem... also IE8 hangs when starting

This problem also stops me from Activating the product, updating the Antivirus files, and the firewall fails.

It seems to be the Mcafee core service "McAfee Services" that fails I think this controls everything else.

McAfee suggested using the removal tool running an microsoft update and reinstalling.. this did not work.

With McAfee uninstalled  IE8 works.

Looks Like McAfee have a problem brewing.

OS: Windows 7 64 bit

New laptop so should have few conflicts.

Ian

Message was edited by: barnesin on 13/12/10 03:18:26 CST

Message was edited by: barnesin on 13/12/10 03:22:04 CST
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Dinz
Level 16

Re: Real time protection is off,and won't turn back on

Hi All,

It happens with most antivirus post a system restore, the software loses all of its current updates thereby making its components to be disabled, So, please run McAfee virutal technician from here : http://mvt.mcafee.com and let it fix  all found issues, also make sure to post back your session id so that I can check the report and narrow down the issue simultaneously.

Along with the above please have a check ;

Whether there are no other security software running in the machine.

Check and install any available window update. 

Please let us know the results and we will proceed further.

Regards,

Dinesh K

McAfee Online Community Moderator

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barnesin
Level 7

Re: Real time protection is off,and won't turn back on

Ran the virtual technician this said it would start the service which then stopped again:

Service Request #: 603406431
Created Date: 12/10/2010  08:26:27
Description: mcafee service starts then stops  immediately.
unable to activate or update. tried virtual technician which  starts the service then immediately stops again.
VT your session ID 29413797.    2011 product version 3 user

Above was call created but no success.

  1. Uninstalled with removal tool
  2. Ran MS updates which included malicious sw removal
  3. re-installed Mcafee from downloaded files
  4. still same problem McAfee Services stopped IE8 not working
  5. removed Mcafee agains IE8 working

Previous trial software Bullguard was uninstalled prior to the first install of Mcafee

Message was edited by: barnesin on 13/12/10 08:46:42 CST
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Aldrin
Level 12

Re: Real time protection is off,and won't turn back on

Sounds like there may be some hidden malware infection on your computer, I would strongly suggest you to click on the Useful Links on top of this page and contact our Technical Support team for further assistance.

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Elaine
Level 7

Re: Real time protection is off,and won't turn back on

I'm having the same problem.

The problem I find on virtual tecnician are:

Product upgrade required

Install directory not found

When I ask for additional tecnical support, I get an error messsage

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Aldrin
Level 12

Re: Real time protection is off,and won't turn back on

I would recommend you to click on the Useful Links on top of this page and contact our Technical Support team for further assistance

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Elaine
Level 7

Re: Real time protection is off,and won't turn back on

When  try to get assistance from the chat function I get this message.

An error occured to broker.gotoassist.com

SSL received a malformed alert record.

Error code: ssl_error_rx_malformed_alert

As far as I can get on virtual technician is

Security center   9.15.179

problem with product upgrade request

Site advisor   3.2.153

fixed missing/corrupt com components

Personal firewall 10.15.106

problem with install directory not found in the registry

Please help me fix this problem.

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Dinz
Level 16

Re: Real time protection is off,and won't turn back on

Hi Elaine,

Could you pleae let us know if you are using McAfee products subscribed thorugh your ISP ???

Also, provide me with your session id from McAfee virtual teachnician.

Please try the below steps and let me know if you were able to get the real time scanner enabled;

Check and remove if you have any other security software installed in the machine ?
Open Internet explorer - Click on tools -Click on Windows updates and install any available update (Please let us know if you encounter any errors)
Run the OAS disabled utility from
here and restart the computer /.

Check for updates from security center and get back to me with status.

Regards,

Dinesh K

McAfee Online Community Moderator

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