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legnonefan
Level 7

Real Time Scanning uses up to 90% of processor time

I have an Acer laptop running Vista Home Basic Operating system. When opening Firefox (v8.0) the machine freezes. When task manager opens it shows a program called 'McAfee On Access Scanner' using between 25 and 90% of the CPU time. The support 'chat' (484570-802733120) did not yield any explanation, acknowledgement or cure to the problem, perversly suggesting I chat on the faulty machine.. which was frozen. Is anyone else having this problem?

Many thanks.

LF

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2 Replies
Dinz
Level 16

Re: Real Time Scanning uses up to 90% of processor time

Hi LF,

Please let us know the below details on the affected system

What is the operating system ?

Service Pack :

RAM size :

Open Internet explorer – click on Tools – Click Windows Update and install any latest updates available

Open McAfee Security Center – Click on About and let us know ;

McAfee Virus Scan

Version : -

DAT :-

Regards,

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legnonefan
Level 7

Re: Real Time Scanning uses up to 90% of processor time

Please find the information you requested below:

Hi LF,

Please let us know the below details on the affected system

What is the operating system ? Please see original post.

Service Pack : 2

RAM size : 1GB

Open Internet explorer – click on Tools – Click Windows Update and install any latest updates available  Windows Update up to date

Open McAfee Security Center – Click on About and let us know ;

The machine was unusable with McAfee installed. I have uninstalled McAfee, which restores satisfactory operation. So the information you request below is unavailable. I have also cancelled auto renewal until you can offer an explanation for why Mcafee 'hogs' processor time.

McAfee Virus Scan

Version : -

DAT :-

Regards,

NjW.

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