cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7
Report Inappropriate Content
Message 11 of 27

Re: Real Time Scanning suddenly went off and thereafter would not stay on

Jump to solution

Thank you.

Brower----internet exployer 9.

dadco.

Highlighted

Re: Real Time Scanning suddenly went off and thereafter would not stay on

Jump to solution


I am having double trouble and looking for any help you can suggest Ex_Brit.

My system: win 7 Home Premium ASUS N61J ; McAfee Security version 10.5.227 last update 3/07/11;  VirusScan 14.5.130  5/01/11 DAT version 6333

My Problems: My wireless and wired connections don't connect and virus scan won't start.

Every other device in my home can still connect to my router, thus I am not suspecting a router issue.

Looking for reasons of no connection, My McAfee Real Time Scanning won''t stay started. I click turn on.  Goes Green. Then turns Red.

Clicking quick scan, it spins briefly then says an eror has occurred.

Last time I used the machine, I had no problems with internet , then turned system on the other night, and stymied.

I tried using the MVT:  downloaded via another machine, but it won't run without an internet connection.

I tried system recovery to various points up to a month ago without success.

Thoughts?

Highlighted

Re: Real Time Scanning suddenly went off and thereafter would not stay on

Jump to solution

benoit1234 wrote:


I am having double trouble and looking for any help you can suggest Ex_Brit.

My system: win 7 Home Premium ASUS N61J ; McAfee Security version 10.5.227 last update 3/07/11;  VirusScan 14.5.130  5/01/11 DAT version 6333

My Problems: My wireless and wired connections don't connect and virus scan won't start.

Every other device in my home can still connect to my router, thus I am not suspecting a router issue.

Looking for reasons of no connection, My McAfee Real Time Scanning won''t stay started. I click turn on.  Goes Green. Then turns Red.

Clicking quick scan, it spins briefly then says an eror has occurred.

Last time I used the machine, I had no problems with internet , then turned system on the other night, and stymied.

I tried using the MVT:  downloaded via another machine, but it won't run without an internet connection.

I tried system recovery to various points up to a month ago without success.

Thoughts?

That's all a bit too technical for me I'm afraid.  Hopefully someone else will chip in but in the meantime you may wish to start a case with Technical Support Online Chat linked via Useful Links at the top of this page.

The only things I can think of are 1) check the system clock for accuracy and 2) try a wired connection instead.    The products have always had issues with wireless connections.

Highlighted

Re: Real Time Scanning suddenly went off and thereafter would not stay on

Jump to solution

As It seems to be PC based and your updates a bit behind try scanning with This product you maybe infected.

Download to a usb stick the setup file rename the setup file. Install on PC in question and install it to a folder not the default as some malware look for known folder names. scan with  the included update you will be a bit behind. Try after a reboot to update. and rescan.

Do this while wired connection. As you have no internet access this is going to be hard.

Oh you can manually update mcafee via

http://www.mcafee.com/apps/downloads/security-updates/security-updates.aspx?region=us

Run the xdat file. Run a scan when you update.

Also download stinger on left and run it

Above to see if you are infected it mayeb a network driver issue.

Highlighted

Re: Real Time Scanning suddenly went off and thereafter would not stay on

Jump to solution

Thank you and Tony for your very fast responses to my post. Much appreciated.

I ended up solving the issue by

a) uninstalling McAfee (18 days left to go in the old subscription)

b) running MCPR cleanup

c) reinstalling McAfee (with a new subscription)

Now I repeated this process a couple times as I had messed around with doing a system restore to a point a month back.  Seemed to work. So I restored back to time when problem occurred, then repeated process again.

Thankfully, no viruses were detected in the process either time.

System seems to be back in good shape.

What a headache.

Hopefully someone can take the shortcut or variations thereof for a faster recovery in the event they get the same  network "unable to connect" issues.

Highlighted

Re: Real Time Scanning suddenly went off and thereafter would not stay on

Jump to solution

Agreed but glad it's OK now.

Highlighted
Level 7
Report Inappropriate Content
Message 17 of 27

Re: Real Time Scanning suddenly went off and thereafter would not stay on

Jump to solution

To Ex_Brit. Re 27th May Post.

I am still going down your list and I have SUCCESSFULLY reached  " run the preinstall tool"

Where do I find it?

I have searched McAfee and get the message " no results!!   You will remember that when I searched for  "MCPR removal tool " I got the message  " not recognised "

Do you know any reason for my unsuccessful searches?

With your help, I shall continue to persevere. Thank you for your help--look forward to hearing from you.

dadco

Highlighted

Re: Real Time Scanning suddenly went off and thereafter would not stay on

Jump to solution

Re preinstall just click on the name in the post it is a link or

http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

When you search the default is the folder you are in, I just click on it after the first serach and search with a blank

                                                   Home General Discussion                remove the Group name and leave it blank

Actually placed Mcpreinstall in search box on this page and get several links to the mcpreinstall.exe file. Strange you say it did not show it.

Message was edited by: Peacekeeper on 29/05/11 7:03:51 PM

Message was edited by: Peacekeeper on 8/06/11 1:58:52 PM
Highlighted

Re: Real Time Scanning suddenly went off and thereafter would not stay on

Jump to solution

As Tony just said, it's a clickable link in that post.

Highlighted
Level 7
Report Inappropriate Content
Message 20 of 27

Re: Real Time Scanning suddenly went off and thereafter would not stay on

Jump to solution

Hi

I have at long last now completed all your suggested answers. ALL working fine at the moment.

Matter resolved.

Thank you for your help.    dadco.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community