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Real-Time Scanning Link won't open

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I have McAfee AntiVirus Plus.  I'm trying to open the real-time scanning so I can temporarily disable it; however when I click the link nothing happens.  All other links work correctly.  What do I need to do to get this link to work? 

1 Solution

Accepted Solutions

Re: Real-Time Scanning Link won't open

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Please try to reinstall the programs once and check the status . 

 
. Download and run MCPR.exe:
a. Download the removal tool from http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe.
b. Click Save, and save the file to a folder on your computer.
c. Navigate to the folder where the file was saved.
d. Ensure that all McAfee windows are closed.
e. Double-click MCPR.exe to run the removal tool.

NOTE: Windows Vista users must right-click MCPR.exe and select Run as Administrator.
 
f. Restart your computer after receiving the message CleanUp Successful.
Your McAfee product will not be fully removed until the system is restarted.

2. Reinstall your McAfee products.
Refer to the instructions from the partner that you purchased your McAfee product from, or reinstall using the following partner links:
• If you purchased your software directly from McAfee, go to https://home.mcafee.com/Secure/Protected/Login.aspx to log in and download your software.
• AT&T users, go to https://uversecentral1.att.com/uvp/myhome/mam/ISS/.
• Cox users, go to http://www.cox.net.
• DELL users, go to https://us.mcafee.com/root/login.asp?affid=105.
• MSN users, go to http://membercenter.msn.com.
• AOL users, search on keyword: Safety (http://daol.aol.com/safetycenter). On the AOL Safety & Security page, click Download Now.

Please try to reinstall the programs once and check the status . 

1. Download and run MCPR.exe:
a. Download the removal tool from http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe.
b. Click Save, and save the file to a folder on your computer.
c. Navigate to the folder where the file was saved.
d. Ensure that all McAfee windows are closed.
e. Double-click MCPR.exe to run the removal tool.

NOTE: Windows Vista users must right-click MCPR.exe and select Run as Administrator.
 
f. Restart your computer after receiving the message CleanUp Successful.
Your McAfee product will not be fully removed until the system is restarted.

2. Reinstall your McAfee products.
Refer to the instructions from the partner that you purchased your McAfee product from, or reinstall using the following partner links:
• If you purchased your software directly from McAfee, go to https://home.mcafee.com/Secure/Protected/Login.aspx to log in and download your software.
• AT&T users, go to https://uversecentral1.att.com/uvp/myhome/mam/ISS/.
• Cox users, go to http://www.cox.net.
• DELL users, go to https://us.mcafee.com/root/login.asp?affid=105.
• MSN users, go to http://membercenter.msn.com.
• AOL users, search on keyword: Safety (http://daol.aol.com/safetycenter). On the AOL Safety & Security page, click Download Now.

9 Replies

Re: Real-Time Scanning Link won't open

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You do not have another AV installed? Any malware scanners running real time scans?

Re: Real-Time Scanning Link won't open

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I do not have any other AV programs installed or malware real-time  programs running.

Re: Real-Time Scanning Link won't open

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OK You mean you open the GUI for security Centre and then open virus and spyware protection and real time scanning and say Turn off and it does not?

If so maybe run teh MVT (virtual technician and see what it sees. It is on Tech services page link in useful links tab above.

Re: Real-Time Scanning Link won't open

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I open up McAfee and click on Navigation.  When I get to the Navigation part and click on the real-time scanning nothing happens.  It just stays on the Navigation screen.  I've tried clicking the real-time scanning link from other parts within McAfee and it doesn't do anything.

Re: Real-Time Scanning Link won't open

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Hi Heididew,

Please run MVT from here : http://mvt.mcafee.com and let us know if it reports any missing files on the software .

Regards,

Re: Real-Time Scanning Link won't open

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I ran it, said my DAT file was not up-to-date and product needed update. I ran the update several times.  The DAT file was updated but the MVT still says the product needs to be updated.  McAfee shows that it downloads something everytime.  I'm still unable to access real-time scanning settings.

Re: Real-Time Scanning Link won't open

Jump to solution

Please try to reinstall the programs once and check the status . 

 
. Download and run MCPR.exe:
a. Download the removal tool from http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe.
b. Click Save, and save the file to a folder on your computer.
c. Navigate to the folder where the file was saved.
d. Ensure that all McAfee windows are closed.
e. Double-click MCPR.exe to run the removal tool.

NOTE: Windows Vista users must right-click MCPR.exe and select Run as Administrator.
 
f. Restart your computer after receiving the message CleanUp Successful.
Your McAfee product will not be fully removed until the system is restarted.

2. Reinstall your McAfee products.
Refer to the instructions from the partner that you purchased your McAfee product from, or reinstall using the following partner links:
• If you purchased your software directly from McAfee, go to https://home.mcafee.com/Secure/Protected/Login.aspx to log in and download your software.
• AT&T users, go to https://uversecentral1.att.com/uvp/myhome/mam/ISS/.
• Cox users, go to http://www.cox.net.
• DELL users, go to https://us.mcafee.com/root/login.asp?affid=105.
• MSN users, go to http://membercenter.msn.com.
• AOL users, search on keyword: Safety (http://daol.aol.com/safetycenter). On the AOL Safety & Security page, click Download Now.

Please try to reinstall the programs once and check the status . 

1. Download and run MCPR.exe:
a. Download the removal tool from http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe.
b. Click Save, and save the file to a folder on your computer.
c. Navigate to the folder where the file was saved.
d. Ensure that all McAfee windows are closed.
e. Double-click MCPR.exe to run the removal tool.

NOTE: Windows Vista users must right-click MCPR.exe and select Run as Administrator.
 
f. Restart your computer after receiving the message CleanUp Successful.
Your McAfee product will not be fully removed until the system is restarted.

2. Reinstall your McAfee products.
Refer to the instructions from the partner that you purchased your McAfee product from, or reinstall using the following partner links:
• If you purchased your software directly from McAfee, go to https://home.mcafee.com/Secure/Protected/Login.aspx to log in and download your software.
• AT&T users, go to https://uversecentral1.att.com/uvp/myhome/mam/ISS/.
• Cox users, go to http://www.cox.net.
• DELL users, go to https://us.mcafee.com/root/login.asp?affid=105.
• MSN users, go to http://membercenter.msn.com.
• AOL users, search on keyword: Safety (http://daol.aol.com/safetycenter). On the AOL Safety & Security page, click Download Now.

Re: Real-Time Scanning Link won't open

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Thanks!  I can click the link now.

Re: Real-Time Scanning Link won't open

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Hi heididew,

Glad that you are OK now, you may choose correct answer for this and mark the thread as resolved now.

Thanks,