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quiltgirl
Level 7

R 15.1 R2 still get stuck in update

One of my Windows 7 pcs, was "stuck in update" again, running 15.1.R2.  I did my usual restart the pc, do a manual update and leave the window open.

The update completed installing updates.    After the update, the version was still 15.1 R2, security center 15.4.4031 (from 4/20) and Virus Scan engine 2973 (from 5/8 two days ago).

I redid the manual update, leaving the window open.  The update completed installing updates.  After that the window repeatedly showed my PC was not safe and real time scan was off.  I would click to turn it back on, and it would again say real time scan was off.

I checked the version and I was back to Internet Security 14.0 R13, but security Center was 15.4.4053 (5/10)  and Virus scan engine 2975 (5/10).

The updates never said a reboot was required, but I decided to reboot, just in case.  After the reboot, the messages about real time scan being off did not occur.   Internet security center version was back to 15.1. R2, Security Center 15.4.4053 (5/10) and Virus scan engine 2975 (5/10).

So when is the "stuck in update" problem going to be fixed?

And why did the update not tell me a reboot was required?

And why did it appear to revert to 14.0 R13 and keep telling me real time scan was off?

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6 Replies
quiltgirl
Level 7

Re: R 15.1 R2 still get stuck in update

Same sequence happened again on my second Windows 7 PC. Same version info too.

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catdaddy
Level 20

Re: R 15.1 R2 still get stuck in update

It was brought to our attention on our Last Conference Call. That the Devs are working on a (New Installer) which will merge all suites into one Version/Build *16.0.xxx*. Opposed to having 2 different GUI'S.

Expected ETA is pending,however is being diligently worked on.

Cliff
McAfee Volunteer
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quiltgirl
Level 7

Re: R 15.1 R2 still get stuck in update

The stuck in update problem has been happening for me since December, 2016.  That is five months.

Are you saying they are not going to fix bugs with the current version?

And, if they don't fix the "stuck in update" problem how is the new version going to be installed?  Users not in this community probably don't know about the workaround that works for me.

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catdaddy
Level 20

Re: R 15.1 R2 still get stuck in update

Of course there will be a fix for this issue, I was clearly stating that all version/Builds will evolve into one eventually. This way when doing a Uninstall/Reinstall one will receive the same one.

Cliff
McAfee Volunteer
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quiltgirl
Level 7

Re: R 15.1 R2 still get stuck in update

But will there be a update to 15.1 R2 to fix these problems? (or an R3, ....)

Or do I have to wait for 16.x?

I don't care which GUI I have, I just want updates to happen automatically and not get stuck.  And to happen properly, and tell me if a reboot is needed.

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quiltgirl
Level 7

Re: R 15.1 R2 still get stuck in update

Today the taskbar icon showed the blue/grey spinning wheel and said it was checking for updates.  It took a very long time (more than 10 minutes) and was still checking for updates. The user window would not open while it was in this state.

I restarted the PC (windows 7) and after the reboot did a manual update.  It updated, but the only change was to the vscan engine, to version 2984.

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