cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Problems with product activation

First off, sorry if this is in the wrong section, I wasn't sure where to put it!

My laptop has had McAfee Internet Security 2012 installed on it since February this year. It's on a 3 PC disk registered for 12 months to my Dad's account (it's also installed on his laptop and my brothers computer). It's been running with no problems since I installed it, but when I turned my laptop on today I was told that "my PC is at risk", and when I opened McAfee it said I had to activate my software.

I tried to do this by putting the product key back in, but when it came to entering the email adress and password the password was not recognised. Both email and password are correct - eventually my Dad even reset his password to make sure it was right. However McAfee still claims that the data in the fields is incorrect.

So first, why do I have to activate McAfee in the first place, as far as I'm aware my software should be good till next February? And what might be wrong with the password as frankly we are at a loss now.

(If it helps I am running Windows 7 and Internet Explorer 9)

Can anyone help me get my security running again please?

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community