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mso
Level 7

Problems with mcagent.exe

Hi, I have windows XP (SP3), and the McAfee Security Center has been consistently shutting down.

Whenever I open McAfee Security Center, an error message will pop up,

saying that "McAfee Security Centre has encountered a problem and needs to close.  We are sorry for the inconvenience."

The error report contains the following information:

Error Signature :

AppName: mcagent.exe     AppVer: 10.5.177.0     ModName: mshtml.dll
ModVer: 8.0.6001.18904     Offset: 00209b1c

This same error message also pops up whenever McAfee is installing updates or scanning my computer.

To resolve this problem, I've tried uninstalling McAfee from my computer (I used the MCPR tool to ensure all McAfee products were removed from my computer), and reinstalling it again.  But the same error message will pop up the moment the installation is completed.

Is this problem related to the windows SP3?  I thought I might have installed SP3 incorrectly, so I returned my computer to SP2 mode, removed McAfee from my computer, and then installed SP3.   After SP3 was installed, I reinstalled McAfee, but the same message pops up again.

Do anyone know what the problem is?

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