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AndyM70
Level 7

Problems with all downloads from McAfee site (Virus Plus and Chat)

I have recently bought a Dell Inspiron laptop which came with McAfee security centre installed as a 30 day trial and Windows 7. I already have a subscription and account to cover my desktop which expires in August 2010. I therefore did not want to spend another £50 and so bought an additional licence. When I come to download Virus Plus and Security centre, I get an error message saying unable to download from the McAfee download site due to it being unavailable or that it could not be found. I also got a similar message when I tired to download the online chat support software.

Any help to resolve this problem would be greatly appreciated.

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7 Replies
Dinz
Level 16

Re: Problems with all downloads from McAfee site (Virus Plus and Chat)

Hi,

Due you see any error numbers in the webpage from which you are trying to download mcafee ?

Also let me know what is the type of internet connection we use ?

Regards,

Dinesh K

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AndyM70
Level 7

Re: Problems with all downloads from McAfee site (Virus Plus and Chat)

No error numbers are given, just a message.

It is a wireless internet connection.

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AndyM70
Level 7

Re: Problems with all downloads from McAfee site (Virus Plus and Chat)

Problem now resolved, McAfee now successfully installed onto laptop.

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rakesh.p
Level 10

Re: Problems with all downloads from McAfee site (Virus Plus and Chat)

Hi AndyM70,

Please check your system date & time. Correct it if it is incorrect & check the difference.

Regards,

Rakesh P

McAfee Technical Support.

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AndyM70
Level 7

Re: Problems with all downloads from McAfee site (Virus Plus and Chat)

System Date and Time were correct when I tried the download.

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rfm99
Level 7

Re: Problems with all downloads from McAfee site (Virus Plus and Chat)

Hi Rakesh.

I have a Virus Plus (2009) but apparently it can not fixed my problem with the virus "worm.win32.netsky". Worse, I can not even go to Mcafee website or any website other virus removal software.  Message is "can not access http 501 or 505, sometimes 401.". The virus continue to show up my computer even I do the update in the Virus Plus and even the full scan. The Virus Plus does not see the virus, even my computer continue to show that it is infected of the said virus. I appreciate any help you can extend to me..

Thanks,

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Dinz
Level 16

Re: Problems with all downloads from McAfee site (Virus Plus and Chat)

Hi rfm99,

We have provided you a step for your issue in your original thread here,http://community.mcafee.com/message/108208

please stay with your original thread so as some one would be reponding to it at the earliest

Thanks,

Dinesh K

McAfee Online Community Moderator

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