After purchasing a renewal subscription I was asked to uninstall the old program and reinstall the new program. But I can't reinstall the darn thing! Whenever I open installation file - I see a McAfee sign but below it is a white blank screen. It doesn't even prompt me questions to install. Currently my computer doesn't have any protection and I don't know what I'm supposed to do. Please help me.
May I know what is the version of Internet explore installed in the computer ?
Open IE – click Help _ click about internet explorer and find out the version number from there.
Also let me know whether the product Id and cipher strength numbers are visible
McAfee Online Community Moderator