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gr8tdesert
Level 7

Problems with Installing Antivirus software on Windows 7 Starter Edition

After purchasing a renewal subscription I was asked to uninstall the old program and reinstall the new program.  But I can't reinstall the darn thing!  Whenever I open installation file - I see a McAfee sign but below it is a white blank screen.  It doesn't even prompt me questions to install.  Currently my computer doesn't have any protection and I don't know what I'm supposed to do.  Please help me.

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2 Replies
Dinz
Level 16

Re: Problems with Installing Antivirus software on Windows 7 Starter Edition

Hi ,

May I know what is the version of Internet explore installed in the computer ?
Open IE – click Help _ click about internet explorer and find out the version number from there.
Also let me know whether the product Id and cipher strength numbers are visible

Regards,
Dinesh K
McAfee Online Community Moderator

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gr8tdesert
Level 7

Re: Problems with Installing Antivirus software on Windows 7 Starter Edition

Internet Explorer Version: 8.0.7600.16385

and Yes I can see both product ID and cipher strength

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