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kdb6005a
Level 7

Problems downloading or running software from McAfee web site due to invalid certificate

I just installed a new hard drive (due to a hard drive failure) and installed a fresh copy of WIndows 7.

In trying to reinstall McAfee from the McAfee web site with a current subscription, I was unable to download the software.  I ran Virtual Technician and then tried to start a chat session.  The Chat software would not run - received the following error message:

Downloading https://broker.gotoassist.com/clickonce/starter/1.0.0.6/AppCore.application?OnInitURL=/ds/callCenter... did not succeed.
  + The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
  + The remote certificate is invalid according to the validation procedure.

Copied GoToAssist to the desktop.  It also fails to run. Received an error that says:  "An error occurred while trying to connect.  Please try again"

Have successfully downloaded software from other sites so its not my connection.

Unable to contact McAfee Tech Support in any way shape or form.  .

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1 Reply
Aldrin
Level 12

Re: Problems downloading or running software from McAfee web site due to invalid certificate

Since you have installed a fresh copy of Windows 7, can you try to install all the available (Important & required Optional) Windows Updates and re-try the installation

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