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Problem with new update of Anti Virus Ver 16.8

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I have 4 computers on a home network.  Two computers have updated to Ver 16.8 no problem.  They are running Windows Vista and Windows 8.  The other two computers are both running XP.  One of the XP computers will not update at all to Ver 16.8 and the other one updated to Ver 16.8, but the real time scanner will not stay On.  My ISP is Brighthouse.

The computer that is not updating is at the update screen and the icons is rotating as if downloading, but it remains 0% complete.

The computer that will not turn the real time scanner on allows you to turn it on, but it shuts it off again.  If it is rebooted, it says the McAfee has a updated to install, Ok, it then installs it and the the real time scanner goes off.

Any ideas?

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1 Solution

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Moderator
Moderator

Re: Problem with new update of Anti Virus Ver 16.8

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Hi patrick_crotty,

If the update seems to loop in continuously then there might be issues with the Corrupt Content files of McAfee Application. Try the below steps in both XP machines (1 -> Update failing 2-> RTS turned Off) and see if the issue vanishes..!

1) Uninstall McAfee from Control Panel

2) Run the MCPR removal tool from this link

3) Restart the computer and Login to McAfee using home.mcafee.com

4) Download McAfee installer for the correct computer by verifying the Computer Name in PC and in Dashboard as well (Re-install will do)

5) Initiate the installation and wait for it to complete.

6) Reboot the machine after Successful Installation and check if the version of AntiVirus is 16.8

Regards

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4 Replies
exbrit
Level 21

Re: Problem with new update of Anti Virus Ver 16.8

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Try running the Virtual Technician on that machine to see if it finds and fixes errors:  http://mvt.mcafee.com/

Make sure the XP machines have IE8 installed, even if you do not use it, McAfee does and relies on it being up to date.

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Moderator
Moderator

Re: Problem with new update of Anti Virus Ver 16.8

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Hi patrick_crotty,

If the update seems to loop in continuously then there might be issues with the Corrupt Content files of McAfee Application. Try the below steps in both XP machines (1 -> Update failing 2-> RTS turned Off) and see if the issue vanishes..!

1) Uninstall McAfee from Control Panel

2) Run the MCPR removal tool from this link

3) Restart the computer and Login to McAfee using home.mcafee.com

4) Download McAfee installer for the correct computer by verifying the Computer Name in PC and in Dashboard as well (Re-install will do)

5) Initiate the installation and wait for it to complete.

6) Reboot the machine after Successful Installation and check if the version of AntiVirus is 16.8

Regards

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Re: Problem with new update of Anti Virus Ver 16.8

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I did as Ex_Brit suggested last night and found on both computers an update problem.  So I reinstalled software on one of the computers last night and it worked fine.  This morning I did the other one and it works as well.

Thanks for both of your suggestions; I'm up and running.

Patrick

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exbrit
Level 21

Re: Problem with new update of Anti Virus Ver 16.8

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Glad you are OK now ;-)

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