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mithos
Level 7
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Message 1 of 4

Problem with instalation

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Hello,

I have a problem with instalation of McAfee Internet Security program,

All software is downloaded but during instalation time, always in the same moment program turns error, without any info, only that "Instalation is not complete".

As a solution it gives only - try to install again.

I have done that many Times with the same error,

When I have run MVT it gave me info that I need to upgrade Security Center 14.0 - there is blue sing "Upgrade now" but it is not working,

Maybe somebody had similiar problem or knows how I can upgrade security center?

In attachment You can find two screns form problem - sorry, they are in Polish language,

Best Regards

Mithos

1 Solution

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exbrit
Level 21
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Message 2 of 4

Re: Problem with instalation

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What operating system is this and is it totally up to date, including Internet Explorer, even if you never use it ?

Is (Oracle) Java and (Adobe) Flash up to date?

What other security software is there already installed?  Uninstall any antivirus using whatever removal tool is available at their website.

Try uninstalling all McAfee products via Control Panel > Programs and Features.

Run the MCPR cleanup tool and reboot.

Try reinstalling from the online account.

If the problem continues, contact Technical Support directly.

Contact Support

3 Replies
exbrit
Level 21
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Message 2 of 4

Re: Problem with instalation

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What operating system is this and is it totally up to date, including Internet Explorer, even if you never use it ?

Is (Oracle) Java and (Adobe) Flash up to date?

What other security software is there already installed?  Uninstall any antivirus using whatever removal tool is available at their website.

Try uninstalling all McAfee products via Control Panel > Programs and Features.

Run the MCPR cleanup tool and reboot.

Try reinstalling from the online account.

If the problem continues, contact Technical Support directly.

Contact Support

mithos
Level 7
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Message 3 of 4

Re: Problem with instalation

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Hello,

I have checked Your sugestion - instalation was compleated without problems,

I have installed Java and Adobe Flash and all was ok,

So - problem solved, thanks one more time,

Best Regards

Mithos

exbrit
Level 21
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Message 4 of 4

Re: Problem with instalation

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Glad to help, good luck ;-)