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Ema
Level 7
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Message 1 of 3

Problem w/ Site Advisor pop up/ Real Time scan won't work following System Restore

Having couple of problems: First, annoying McAfee pop-up displays when opening up IE. Because only part of box shows, boxes that I have read can be unchecked, as well as "Finish" does not display. Tried changing font from medium to smallest - displayed same partial box, only smaller font - so no help. Then, removed Site Advisor Plus from program/desktop and did system restore. Forced to undo system restore, as McAfee real time scan would not turn on for any more than a second afterward. Have Windows xp/svc. pk.3 - Please advise!!! Thank you!

2 Replies
Hayton
Level 18
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Re: Problem w/ Site Advisor pop up/ Real Time scan won't work following System Restore

Moved from Help to Home General Discussion as being more suitable

Not entirely a SiteAdvisor question.

Dinz
Level 16
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Re: Problem w/ Site Advisor pop up/ Real Time scan won't work following System Restore

Hello Ema,

If you are still unable to see the Finish button after changing the text options, please follow the steps below to change your screen resolution settings:

  1. Click Start, Settings, and select Control Panel.
  2. Double-click Display.
  3. Select the Settings tab.
  4. Move the Screen Resolution slider from the current setting (example: 800 x 600) to a larger numbered selection (example: 1024 x 768).
  5. Click OK. If prompted, agree to keep the new settings.

Could you please let us know more details about the real time scanner turning off;

How old is the computer?
Do you have any other security software installed in the computer ? Did you have it previously ?
Check and install if you have any windows updates that needs to be installed in the computer.

Run McAfee virtual technician from here : http://mvt.mcafee.com and post me your session id.

Regards,

Dinesh K

McAfee Online Community Moderator