cancel
Showing results for 
Search instead for 
Did you mean: 
asxtlu
Level 7

Problem Activating MCAfee Antivirus 2010 on Vista home basic

Bought McAfee Antivirus plus 2010, installed it on vista home basic laptop, when tryingto activate it tells that internet connection is not available, whereas i can browse any site using all browsers. What should be done to activate this product now.

0 Kudos
3 Replies
abburi82
Level 7

Re: Problem Activating MCAfee Antivirus 2010 on Vista home basic

Hi, I faced the same issue.

after that i followed certain steps to install.

1) Uninstall any other anti virus software tools on your machine.

    clear any files remaining in the shared files under program files.

2) If your machine doest have Vista SP2 pack ypu need to get it.

3)Run the mcafee preinstaller tool, it will basically clears all the temp file folders.

After the above i can able to run things successfully.

follow the thread for some more details.

http://community.mcafee.com/message/115546#115546

0 Kudos
asxtlu
Level 7

Re: Problem Activating MCAfee Antivirus 2010 on Vista home basic

Hi,

Thnaks for the helpful advice, but it seems the trouble is deeper than thought, tried cleaning the Mcafee installation using the Mcafee cleanup tool, then tried reinstalling using CD, no use. tried reinstalling using direct download that too of no use. Then as advised in reply to my question tried cleaning and then installed the pre-installer and then tried installing from cd/internet... no use. Have attached the image of the problem.

How much more a man can take?

Please advise what could be done now.

0 Kudos
Dinz
Level 16

Re: Problem Activating MCAfee Antivirus 2010 on Vista home basic

Hi,

Check and delete if you have any other security software in control panel as well their files & folders in C:/program files & common files .
Reset you Internet explorer and restart the computer in safe mode with networking
Run the preinstall tool from here
And please try the download from your account page in
http://us.mcafee.com

Do let me know the status or if you have any issues .

Regards,
Dinesh K

0 Kudos