cancel
Showing results for 
Search instead for 
Did you mean: 
dsmedical
Level 7

Printng issues

Jump to solution


Ver 11.00 on a 4 pc network without a networked printer, have lost capability to print as the central printer, only way around it is dropping the firewall of the pc it is connected to enable the other systems to use it. Any ideas??

0 Kudos
1 Solution

Accepted Solutions
Dinz
Level 16

Re: Printng issues

Jump to solution

Hi there,

Please check if you have the process spools.exe added to your program permissions and given Full access , if not proceed with the below instructions ;

  1. Double-click the M icon in your taskbar.
  2. Click Web and Email Protection.
  3. Click the Firewall link.
  4. In the Firewall options window, confirm that the Firewall is On.
  5. Click the Program Permissions drawer. 
  6. Scroll through the list and make note of any application rules you may have created, Check if spoolsvc.exe- Printer Spooler Subsystem is present and give n Full access .

 

Also, check if the Windows file sharing Netbios is been opened .

  1. Double-click the M icon in your taskbar.
  2. Open the Web and Email Protection drawer and select Firewall.
  3. Open the Ports and System Services drawer.
  4. Select the checkbox beside the Windows File Sharing (NETBIOS) Ports 137-139 option
  5. Close McAfee SecurityCenter.

Screenshot :

File sharing.JPG

Kindly revert back with the steps that resolved your issue !!!!!

Regards,

5 Replies
Peacekeeper
Level 20

Re: Printng issues

Jump to solution

I have a 3 PC wired network and 1 networked printer and 1 connected to my PC that others can access if My PC is turned on. Is yours wired or wireless?

I assume the network works with the firewall active ie PC1 can access PC2 etc? Have you trusted the network?

Really cannot see where the firewall could interfer unless...

In your firewall My network connections you will have a 192.168.*.* - 192.168.*.* type allowance correct? Do you also have a Fe80::/10 connection which aims at the network card?

Depending on your answers I would then consider uninstalling then reinstalling the version of Mcafee

Run MVT the virtual technician available in the Tech support link see if it finds an issue

To uninstall

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

Reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

reinstall from your account

0 Kudos
Dinz
Level 16

Re: Printng issues

Jump to solution

Hi there,

Please check if you have the process spools.exe added to your program permissions and given Full access , if not proceed with the below instructions ;

  1. Double-click the M icon in your taskbar.
  2. Click Web and Email Protection.
  3. Click the Firewall link.
  4. In the Firewall options window, confirm that the Firewall is On.
  5. Click the Program Permissions drawer. 
  6. Scroll through the list and make note of any application rules you may have created, Check if spoolsvc.exe- Printer Spooler Subsystem is present and give n Full access .

 

Also, check if the Windows file sharing Netbios is been opened .

  1. Double-click the M icon in your taskbar.
  2. Open the Web and Email Protection drawer and select Firewall.
  3. Open the Ports and System Services drawer.
  4. Select the checkbox beside the Windows File Sharing (NETBIOS) Ports 137-139 option
  5. Close McAfee SecurityCenter.

Screenshot :

File sharing.JPG

Kindly revert back with the steps that resolved your issue !!!!!

Regards,

dsmedical
Level 7

Re: Printng issues

Jump to solution

Thank you this has worked successfully, I am concerned why this would have happened in the first place but I guess I'll never know

0 Kudos
Peacekeeper
Level 20

Re: Printng issues

Jump to solution

Which 1 was missing ie spoolsvc or the netbios tick wondering as the latter is not selected on my PC.

0 Kudos
Dinz
Level 16

Re: Printng issues

Jump to solution

Thank you :

0 Kudos