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Printer sharing being blocked

After installing McAfee Total protection, my laptop was unable to access my printer that was on my main computer. I tried pinging my main computer from my laptop unsuccessfully. I made sure and shared my printer on my main computer but to no avail.

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Re: Printer sharing being blocked

@SpudMuffin 

Sorry for the inconvenience caused. In order to proceed further, please let us know the below details,  do try the steps and update us the outcome

  • Operating system version that is installed on your computer 
    • For Windows : To find out which version of Windows your device is running, press the Windows logo  key + R, type winver in the Open box, and then select OK.
    • For Mac : Click the Apple menu icon at the top left corner of your screen, and then select the “About This Mac
  • McAfee version installed on your computer  
  • Printer make and the model

Troubleshooting steps 

Windows - Solution 1

  • Open McAfee.
  • Click Web and Email Protection or click the Gear icon at the top-right corner.
  • Select Firewall.
  • Click Restore Defaults.
  • Reboot the computer and check if printer works

Windows - Solution -2

  • Open McAfee.
  • Select Navigation (or click the cog at the top right)
  • Click My Network (For newer version - My Home Network)
  • Trust your Printer
  • Check if printer works

Windows - Solution-3

  • Open McAfee
  • Select Navigation (or click the cog at the top right)
  • Click Firewall
  • Click Smart Advice and Advanced Settings
  • Enable Allow ICMP ping requests
  • Click Apply
  • Check if printer works

For Mac follow our article You are unable to print or access local network resources after installing Internet Security for Mac

Regards
Siva

 

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