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nero
Level 7

Pls help

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I bought the Internet security 2012 and tried to install on a new laptop, which had pre-installed the Norton security tool. I uninstalled the Norton program and download the Mc Afee one, but the installation stops with the following message: " Error : An unexpected error has occured. The login process has experienced an unexpected server access error. Please try again." Thereafter the installation is cancelled.

I used the Mc Afee virtual tehnician and cleaned everything, I used also the MC preinstall and everything seems to be OK. Using the MCPR for uninstallation the old MC Afee files, I receive the message: "Incomplete unistallation. some or more files may not have been removed succesfully. see logs for more details." Checking the logs it seems that MSC product was not succesfully removed.

I also cleaned the registries, defragment  using Winferno. The installation process brings the same error.

Can somebody help me? Thank you in advance!

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karthiks
Level 12

Re: Pls help

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Hi,

Try the below steps and check you are able to install the McAfee

Run preinstall tool using the below link

http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

Click on the below click here option and login to the McAfee Account

Click Here 

Try Installing the McAfee and check with the issue

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6 Replies
Hayton
Level 18

Re: Pls help

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The servers may be busy, that might account for the message you got. Which servers it's trying to connect to depends where you are. Leave it a while and try again.

I wouldn't use Winferno to touch the registry. That's just an observation : registry cleaners often take out more than they should.

If any stubborn files remain after uninstallation and MCPR can't or won't remove them there's a product called Revo Uninstall which some people say is good for this sort of thing, but I can't recommend it as I've never used it.

Message was edited by: Hayton on 28/08/12 22:01:17 IST
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exbrit
Level 21

Re: Pls help

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I strongly advise you never to use registry cleaners - they are pretty-well guaranteed to wreck a system.

McAfee has the MCPR cleanup tool which is all you need and run it twice if necessary.  (See Useful Links at the top of this page and always download a fresh copy as it is updated frequently)

Also you should get rid of Norton remnants using their removal tool:  https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?version=1&product=home&lg=engl...

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karthiks
Level 12

Re: Pls help

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Hi,

Try the below steps and check you are able to install the McAfee

Run preinstall tool using the below link

http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

Click on the below click here option and login to the McAfee Account

Click Here 

Try Installing the McAfee and check with the issue

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nero
Level 7

Re: Pls help

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Thank you very much! I tried your advice and finally it worked out!

Have a nice day!

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exbrit
Level 21

Re: Pls help

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Glad you are OK now.

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karthiks
Level 12

Re: Pls help

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Great! Have a great day ahead

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