Hi I'm new, I hope someone can help me, I'm not sure what to do. Yesterday Mcafee wouldn't scan I just click on run a scan and when I try to select a scan it just doesn't do anything and freezes on the select a scan page.. Also it keeps warning me that real-time scanning is off and even if I try to put it on it just doesn't come on. I ran virtual technician from the website and it states that everything (virus scan, cleaner and shredder, parental controls, firewall, etc) all of them are flagged as having this problem: Product configuration XML file missing.
I can uninstall and reinstall using the clean up tool I just downloaded but will this fix the problem?
Also I have a subscription for 3 devices and have two already in use, if I reinstall will this use up my final 'user'?
I have windows 8.1 if that's relevant?
Please help I'm not sure what to do, I don't even know if my laptop's protected at this time .
It sounds as though your installation has become corrupted ( It happens). I would suggest that you indeed perform a Uninstall/Reinstall following the procedures as you mentioned.
However I would as a second opinion, run Malwarebytes Anti-Malware (Free) followed up by running Malwarebytes AdwCleaner to make certain you have anything untoward on your system before doing so.
Please apprise us of your outcome..
All the Best,
I might add that there is no need to be concerned in regards to your additional devices, as you have *Unlimited* numbers of devices to protect,as long as you have a active subscribed subscription.
I hope this helped..