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Please help, Mcafee won't scan at all and strange missing file causing problems?

Hi I'm new,  I hope someone can help me, I'm not sure what to do.  Yesterday Mcafee wouldn't scan I just click on run a scan and when I try to select a scan it just doesn't do anything and freezes on the select a scan page..  Also it keeps warning me that real-time scanning is off and even if I try to put it on it just doesn't come on.  I ran virtual technician from the website and it states that everything (virus scan, cleaner and shredder, parental controls, firewall, etc) all of them are flagged as having this problem:  Product configuration XML file missing.

I can uninstall and reinstall using the clean up tool I just downloaded but will this fix the problem?

Also I have a subscription for 3 devices and have two already in use, if I reinstall will this use up my final 'user'?

I have windows 8.1 if that's relevant?

Please help I'm not sure what to do, I don't even know if my laptop's protected at this time .

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3 Replies
catdaddy
Level 20

Re: Please help, Mcafee won't scan at all and strange missing file causing problems?

​,

                              It sounds as though your installation has become corrupted ( It happens). I would suggest that you indeed perform a Uninstall/Reinstall following the procedures as you mentioned.

However I would as a second opinion, run Malwarebytes Anti-Malware (Free) followed up by running Malwarebytes AdwCleaner to make certain you have anything untoward on your system before doing so.

These superb applications and more can be obtained here;

Please apprise us of your outcome..

All the Best,

Cliff

Moderator

Consumer Products

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: Please help, Mcafee won't scan at all and strange missing file causing problems?

Moved from > Support Forums to General Discussion > Discussions

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: Please help, Mcafee won't scan at all and strange missing file causing problems?

I might add that there is no need to be concerned in regards to your additional devices, as you have *Unlimited* numbers of devices to protect,as long as you have a active subscribed subscription.

I hope this helped..

Cliff
McAfee Volunteer
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